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Senior Customer Relationship Manager

2 months ago

Dubai, Dubai, United Arab Emirates Quanterra Group Full time
Job Description

Quanterra Group is seeking a seasoned Senior Customer Relationship Manager to join our team. As a key member of our organization, you will play a pivotal role in fostering strong relationships with owners, suppliers, and stakeholders.

Key Responsibilities:
  • Relationship Development: Develop and implement strategies to build and maintain relationships with suppliers, buyers, and owners associations.
  • Community Management: Oversee community management and property management functions to ensure seamless operations and high customer satisfaction.
  • Stakeholder Engagement: Maintain strong connections with owners associations, ensuring compliance and smooth collaboration.
  • Customer Service: Handle customer inquiries and issues promptly and effectively, ensuring consistent and high-quality customer service.
  • Reporting and Analysis: Prepare and present reports to senior management on customer relationship status and performance, analyzing customer feedback to improve services and customer satisfaction.
Requirements:
  • Education: Bachelor's degree in Business Administration, Property Management, or a related field.
  • Experience: Minimum of 6-8 years of experience in customer relationship management within the real estate or property management sector.
  • Skills: Proven experience in community management and property management, strong knowledge of owners associations and relevant regulations, excellent communication and interpersonal skills, ability to manage multiple stakeholders and resolve conflicts effectively, strategic thinker with strong problem-solving skills, proficiency in CRM software and other related tools.