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Senior Client Relationship Manager

3 months ago

Dubai, Dubai, United Arab Emirates Marsh Full time
Senior Client Relationship Manager; Marsh UAE

MMB is seeking candidates for the following position based in the Dubai office:

Senior Client Relationship Manager

What can you expect:

The role is to act as focal point for a large book of business, bringing together the different areas of Marsh to deliver superior service and advice to the client. Embedded within a team of colleagues and in a collaborative approach, he/she should hold the lead in the client relationship delivering expertise, project management, negotiation skills both technical and commercial and commitment to excellence. The team is young but experienced and has a great working atmosphere. We will ensure from the outset providing the colleague with the training and coaching on and off the job to ensure success. Ultimately the colleague is running a large business and that sense of accountability makes the role very exciting.

What you will be rewarded with:

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive Benefits Package including: 28 days annual leave, medical cover, life assurance, employee assistance program, plus a range of flexible benefits including cycle to work, dental insurance, health assessments plus many more..

We will rely on you to:

Client Relations & Benefits Expertise:

  • Lead relationships with both existing and new MMB clients, formulating regional benefits strategies.
  • Develop an in-depth understanding of the regional benefits landscape.
  • Foster strong client relationships, comprehending their business and employee benefits philosophy.
  • Serve as the primary point of contact for benefits inquiries from MMB clients globally.
  • Conduct benefits benchmarking against market standards and peer groups.
  • Produce quarterly claims analytics reports, identifying trends and cost drivers to support cost containment measures.
  • Manage the renewal of insured benefits programs and aid in communication to employees.

Market Insight & Relationship Building:

  • Gain a deep understanding of insurers' service propositions and capabilities to provide well-informed recommendations to MMB clients.
  • Cultivate and maintain robust relationships within the insurance market.
  • Engage in discussions with underwriters regarding claims and funding for MMB clients.
  • Participate in negotiations on insurer service level agreements for individual MMB clients.

Portfolio Growth & Business Development:

  • Identify prospects through individual relationships, research, and referrals.
  • Explore opportunities for expanding within existing clients.
  • Collaborate with other organizational practices to facilitate cross-selling opportunities.
  • Process Compliance & Financial Targets:
  • Adhere to internal servicing guidelines to ensure excellent customer service.
  • Ensure the accuracy of policy contracts and client documentation.
  • Maintain compliance with policies and regulatory requirements.
  • Achieve individual retention and new business targets.
  • Record and report revenues on a monthly basis.

Leadership & Communication:

  • Lead, motivate, and train team members, emphasizing best practices.
  • Maintain proactive communication with internal and external units globally.
  • Generate innovative ideas and proactively address outstanding issues.

Ad Hoc Projects:

  • Undertake assigned tasks and projects as directed by senior leadership, meeting agreed-upon timelines.

What you need to have:

  • Technical experience in Employee Health & Benefits
  • Market knowledge
  • Communication skills
  • Analytical skills
  • Negotiation skills

What makes you stand out:

  • Solid analytical skills
  • "Thinking outside the box" mindset
  • Future-thinking in terms of the way EH&B operates and what can be done better for our clients to be at the forefront

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.