Guest Services Coordinator

3 weeks ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates MOVENPICK Full time

Job Summary

We are seeking a highly skilled and experienced Assistant Guest Relations Manager to join our team at Mövenpick Resort Al Marjan Island. As a key member of our Guest Services team, you will be responsible for ensuring the efficient operation of our guest services department and providing exceptional customer service to our guests.

Key Responsibilities

  • Manage and motivate the Guest Services team to deliver high-quality service and exceed guest expectations
  • Develop and implement strategies to increase guest satisfaction and loyalty
  • Handle guest complaints and incidents in a professional and courteous manner
  • Collaborate with other departments to ensure seamless guest experiences
  • Monitor and analyze guest feedback to identify areas for improvement

Requirements

  • Minimum 2 years of experience in a similar role in a 5-star luxury hotel
  • Bachelor's degree in Hospitality or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and multitask
  • Knowledge of MS Office and Opera system
  • Ability to speak other languages, preferably Russian

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Chance to work with a global hospitality leader


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