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Reception Manager

2 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates MARRIOTT International Full time

Job Summary

As a Reception Manager at Marriott International, you will play a vital role in ensuring the smooth operation of our front office functions. This includes supervising staff, directing managers and employees, and implementing procedures to maximize guest satisfaction and financial performance.

Key Responsibilities

  • Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.
  • Direct and work with managers and employees to carry out procedures ensuring an efficient check-in and check-out process.
  • Ensure guest and employee satisfaction by providing exceptional customer service and resolving any issues that may arise.
  • Maximize the financial performance of the department by implementing cost-saving measures and increasing revenue.
  • Collaborate with other departments to ensure seamless communication and coordination.

Requirements

  • High school diploma or equivalent required; 2 years of experience in the guest services, front desk, or related professional area.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.