Bell Attendant

7 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates SOFITEL Full time
Job Title: Bell Attendant Job Summary: As a Bell Attendant at Sofitel Al Hamra Beach Resort, you will be an integral part of our Front Office team, providing exceptional personal service to all guests. Your responsibilities will include: Key Responsibilities: * Providing a warm welcome and ensuring guests enjoy their stay by offering the finest personal service * Greeting and escorting guests, rather than pointing out directions * Handling guest luggage and belongings carefully, storing them safely, and avoiding damage or loss * Assisting guests with room changes in coordination with the Front Office department * Delivering messages, mail, parcels, newspapers, etc. to guests and hotel departments * Being aware of room set ups and informing guests accordingly * Checking cars and rooms for forgotten items and respecting Lost & Found procedures * Maintaining uncompromising levels of cleanliness and maintenance of the work place * Properly using supplies, equipment, and requisitioning as needed * Assisting drivers, valet parking, and doormen in daily activities * Managing guest complaints in a professional manner, resolving them to guest satisfaction, and recording them * Calling the supervisor or manager for advice in serious cases or if approval is required * Being aware of and reporting all guest comments or complaints * Being aware of all VIPs visiting or staying in the hotel * Using proper telephone etiquette as per Sofitel standards * Reading and updating logbooks and ensuring proper handover between shifts * Respecting keys handling procedures * Respecting schedules, terms, and deadlines as agreed with Management * Being aware of hotel outlet timings and promoting internal activities and events * Attending daily line up briefings with the Concierge team to recapitulate tasks and activity Requirements: * Flexibility to rotate within different sub-sections of the Front Office Department * Ability to carry out reasonable duties assigned by the Concierge Supervisor and Chief Concierge Working at Sofitel: At Sofitel, we are committed to providing exceptional service to our guests. As a Bell Attendant, you will be an ambassador for our hotel, ensuring that every guest feels welcome and valued. If you are passionate about delivering exceptional service and working in a dynamic team environment, we encourage you to apply for this exciting opportunity.
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