Guest Services Coordinator

1 month ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates RADISSON HOTEL GROUP Full time
Role Overview

The Front Desk Agent plays a crucial role in ensuring the seamless operation of the front office department, where every aspect of the guest experience is prioritized and executed to the highest standards.

Key Responsibilities
  • Guest Experience Management: Actively contributes to a team dedicated to enhancing guest satisfaction and comfort, providing prompt and effective responses to inquiries and resolving issues.
  • Task Accountability: Assumes responsibility for assigned duties, ensuring all tasks are completed in a timely and professional manner.
  • Performance Delivery: Works towards achieving departmental goals and objectives, aligning with hotel initiatives and targets.
  • Cost and Inventory Control: Collaborates with immediate supervisors to manage costs and inventory effectively, ensuring productivity and performance standards are met.
  • Relationship Building: Fosters and maintains strong working relationships while promoting the values and culture of the organization.
  • Compliance and Best Practices: Ensures adherence to all relevant legislation, implementing due diligence and best practice activities that are documented for both internal and external audits, with necessary follow-ups as required.


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