Guest Service Ambassador

1 week ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time

Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Mövenpick Resort Al Marjan Island. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is memorable.

Key Responsibilities

  • Deliver Exceptional Guest Service
    • Consistently offer friendly, engaging, and personalized service to our guests
    • Ensure the best selection for the guest and maximize revenue through upselling
  • Facilitate Guest Requests
    • Recommend property facilities and assist guests with information and special requests
    • Book room reservation requests, enter rooming lists, and update accurate information in the system
  • Communicate Effectively
    • Answer phone calls and queries, provide necessary information, and respond to guest inquiries in a timely manner

Requirements

  • Experience
    • Minimum 2 years experience as a Reservations Agent / Telephone Operator for a 5-Star Hotel/Resort in UAE
  • Skills
    • Guest-focused personality is essential; experience is an asset
    • Prior experience working with Opera is preferred
    • Strong interpersonal and problem-solving abilities
    • Multi-lingual, i.e. Russian/Arabic language would be a plus

About Accor

We are a global leader in the hospitality industry, committed to providing exceptional experiences for our guests. We offer a dynamic and supportive work environment, where you can grow and develop your skills. Join us and become part of a team that is passionate about delivering unforgettable experiences.



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