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Guest Services Coordinator

3 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates RADISSON HOTEL GROUP Full time
Role Overview

The Front Desk Agent plays a pivotal role in ensuring the seamless operation of the front office department, where every aspect of the guest experience is executed to the highest standards.

Key Responsibilities
  • Guest Satisfaction: Collaborates with team members to enhance guest comfort and satisfaction, providing prompt and effective responses to inquiries and resolving issues efficiently.
  • Task Management: Assumes responsibility for assigned duties, ensuring all tasks are completed in a timely and professional manner.
  • Departmental Goals: Contributes to achieving departmental objectives and hotel initiatives, ensuring targets are met.
  • Cost Control: Works closely with supervisors to manage costs and inventory, ensuring productivity and performance standards are upheld.
  • Relationship Building: Fosters and maintains positive working relationships while promoting the values and culture of the organization.
  • Compliance: Ensures adherence to all relevant legislation, implementing best practices and documenting activities for both internal and external audits, with follow-up actions as necessary.