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Malta Based Service Delivery Manager
1 week ago
At Black Pen Recruitment, we are seeking an experienced Service Delivery Manager to join our client's Microsoft Business Solutions team in Malta.
The ideal candidate will have a minimum of 7 years' experience in service delivery management, working within an IT Support/Managed Services environment. A good command of English is essential, and the ability to operate at all contact levels, including senior manager/director level, is crucial.
The role involves providing end-to-end ownership of customer service contracts, building relationships with customers to ensure renewals year on year of managed service contracts, and financial responsibilities for the commercial elements of the customer service contracts.
In addition to this, the successful candidate will work across ITIL-based services incident, problem, change, and release management processes to ensure excellent customer experience is always delivered.
The role requires strong commercial acumen, superior time-management skills, and a strong sense of urgency. The ability to work independently with minimal direction is also essential.
