IT Service Delivery Expert

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates cander Full time

We are seeking a seasoned Service Delivery Manager to oversee the delivery of IT services and operations for a key client. As the face of IT, you will manage client infrastructure and operations, ensuring seamless service delivery.

Key Responsibilities:

  • Lead a team of technical support engineers to ensure smooth IT operations and service delivery.
  • Act as the primary point of contact for clients at both management and operational levels.
  • Build and maintain strong relationships with clients to enhance their satisfaction.
  • Oversee service delivery, IT operations, and on-site resource deployment.
  • Support change requests and impact assessments for contracted cybersecurity managed services.
  • Partner with internal teams to review processes and drive continuous improvement.
  • Ensure business needs are understood, documented, and reflected in service solutions.
  • Maintain security and confidentiality of client information while identifying opportunities for service improvement.

Requirements:

  • 12+ years of overall experience, including 5+ years in a service delivery management role.
  • Strong expertise in ITSM, ITIL, service delivery, and cybersecurity operations.
  • Proven ability to lead discussions around support and managed services for enterprise clients.
  • Experience managing contracts, client relationships, budgets, and service KPIs.
  • Knowledge of security, infrastructure, applications, and desktop management.


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