IT Service Delivery Expert
6 days ago
We are seeking a seasoned Service Delivery Manager to oversee the delivery of IT services and operations for a key client. As the face of IT, you will manage client infrastructure and operations, ensuring seamless service delivery.
Key Responsibilities:
- Lead a team of technical support engineers to ensure smooth IT operations and service delivery.
- Act as the primary point of contact for clients at both management and operational levels.
- Build and maintain strong relationships with clients to enhance their satisfaction.
- Oversee service delivery, IT operations, and on-site resource deployment.
- Support change requests and impact assessments for contracted cybersecurity managed services.
- Partner with internal teams to review processes and drive continuous improvement.
- Ensure business needs are understood, documented, and reflected in service solutions.
- Maintain security and confidentiality of client information while identifying opportunities for service improvement.
Requirements:
- 12+ years of overall experience, including 5+ years in a service delivery management role.
- Strong expertise in ITSM, ITIL, service delivery, and cybersecurity operations.
- Proven ability to lead discussions around support and managed services for enterprise clients.
- Experience managing contracts, client relationships, budgets, and service KPIs.
- Knowledge of security, infrastructure, applications, and desktop management.
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