IT Service Delivery Manager
2 days ago
We are looking for an IT Service Delivery Manager to join our team at ParamInfo. As an IT Service Delivery Manager, you will be responsible for delivering exceptional end-user support services to staff, ensuring smooth functioning of IT services, and implementing IT policies and processes.
Key Responsibilities:- Operational Task Execution: Execute daily operational tasks, including request resolution within set timelines, identifying and troubleshooting hardware and software issues.
- System Review and Design: Work with the team on system review and design processes, documenting proposed technical designs for integration and implementation.
- System Security and Evaluation: Analyse existing systems to ensure they offer adequate security and meet organizational needs, evaluating business requirements to identify where new hardware, operating systems, or connectivity solutions can be integrated.
- Technology Recommendations: Based on information gathering, analyse the organization's systems' needs, recommend alternative technologies or improvements to enhance information systems and support organizational goals.
- Project Success Evaluation: Participate in evaluating the success of projects, identifying best practices and lessons learned, providing feedback to leadership and incorporating this information into future integration plans.
Requirements:
- Bachelor's degree or above in computer science or equivalent education.
- 7+ years of relevant working experience in infrastructure/operations design and deployment.
- 5+ years' experience in server and network management for medium to large organizations.
- 2+ years' experience in identifying and executing security requirements.
- Expert-level technical support to end users, diagnosing and resolving complex hardware, software, and network issues.
- Participates in proof of concepts to assist in defining technology direction and enabling business strategy.
- Communicates and validates program architecture with infrastructure team, project management team, and technology services management team.
- Familiarity with data retention, backup, and recovery methods and plans.
- Maintain a common documentation library of standardized procedures and configurations.
- Deep understanding and experience in Microsoft Office 365 and Azure.
- Good understanding of Unified Communication solutions/platforms.
- Good understanding of Firewalls, managed switches, and web application firewalls.
- Collaborate with cross-functional teams to address complex technical issues and ensure efficient problem resolution.
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