Current jobs related to IT Service Delivery Manager - Abu Dhabi, Abu Dhabi - AD Ports Group
-
Service Delivery Manager
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Transguard Workforce Solutions Full timeTransguard Workforce Solutions is a leading provider of innovative HR solutions in the UAE. We are currently seeking a Service Delivery Manager – 12 months Contract role for one of our very well-known clients.As a Service Delivery Manager, you will be responsible for overseeing the delivery of our services and ensuring that they meet the highest standards...
-
IT Service Delivery Manager
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full timeAt Dicetek LLC, we are seeking an experienced IT Service Delivery Manager to join our team. In this role, you will be responsible for overseeing the delivery of high-quality IT services to our clients.Key Responsibilities:Service Level Management: Define and manage Service Level Agreements (SLAs) with customers, ensuring that service delivery meets the...
-
Route Delivery Coordinator
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates IMile Delivery Full timeKey Responsibilities">Transport packages and freight safely and efficiently to various destinations in the UAE.Maintain accurate records of deliveries and communicate effectively with customers regarding their shipments.Collaborate with colleagues to ensure timely and reliable delivery services.
-
IT Service Delivery Manager
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ParamInfo Full timeParamInfo Job OpportunityWe are looking for an IT Service Delivery Manager to join our team at ParamInfo. As an IT Service Delivery Manager, you will be responsible for delivering exceptional end-user support services to staff, ensuring smooth functioning of IT services, and implementing IT policies and processes.Key Responsibilities:Operational Task...
-
Project Manager
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Service LLC Full timeAre you an experienced Project Manager with a passion for driving change and transformation in the banking industry? We have an exciting opportunity for you to lead a portfolio of projects focused on digitization, automation, and process re-engineering to improve service efficiency and reduce risk.Key Responsibilities:Manage delivery of multiple projects...
-
Service Delivery Manager
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates united arab emirates university Full timeJob OverviewUnited Arab Emirates University is seeking a highly skilled Service Delivery Manager to oversee the development and implementation of effective help desk operations. The successful candidate will be responsible for analyzing performance metrics, identifying areas for improvement, and devising solutions to enhance customer satisfaction.Main...
-
Service Delivery Associate
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full timeRoles and responsibilitiesInfrastructure NOC, ITIL, TeammanagementRequiredQualificationsExperience: 10+ years of experiencein network operations, with at least 5 years in a managerial orleadership role within a NOC.Technical Skills:Extensive knowledge of networking concepts, protocols (TCP/IP, DNS,DHCP, etc.), and experience with network devices...
-
Delivery Service Representative
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Abroad Work Full timeAbroad Work Delivery Service:We are offering a unique opportunity for a Delivery Service Representative to join our team in Abu Dhabi. As a Delivery Service Representative, you will be responsible for delivering packages and documents to various locations in Abu Dhabi.Main Duties:Drive to designated locationsCollect and deliver packagesEnsure packages are...
-
Manager - IT Service Desk
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates IT-XY GmbH Full timeOverview Seeking a dynamic, excellence-driven, and client-focused IT Service Desk Manager, to lead and oversee the optimal functioning of Core42's Service Desk, providing top-tier IT support, outstanding customer care, expert technical assistance, and timely issue resolution... Seeking a dynamic, excellence-driven, and client-focused IT Service Desk...
-
Cloud Project Manager for Azure Delivery
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates TAT IT Technolgies Full timeJob DescriptionWe are seeking an experienced Cloud Project Manager to lead the delivery of cloud projects using Microsoft Azure.The ideal candidate will have strong experience in planning, execution, and delivery of cloud migration projects, as well as expertise in Microsoft Azure and project management.The successful candidate will be responsible for...
-
Service Delivery Lead
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Rail Operating Companies Full timeJob DescriptionThis is a senior leadership role within Etihad Rail Operating Companies, responsible for overseeing daily operations, responding to customer queries, and ensuring the optimal use of rolling stock and manpower assets. The successful candidate will have extensive experience in rail operations, proven expertise in data analysis, and excellent...
-
Service Delivery Manager
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Sharaf DG Full timeService Delivery Manager (Expert) (NOC Services)Abu Dhabi, United Arab Emirates | Posted on 01/13/2025Role Overview:The organization is looking for a highly experienced NOC (Network Operations Center) Manager to lead its NOC team. The candidate should have extensive experience in network operations, team leadership, and strategic planning. The NOC Manager...
-
Service Delivery Director
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Edge Group Full timeSenior Manager IT Service Operations - Emirati TalentAbout UsWe are the EDGE Group PJSC, a leading company in the UAE's defense and civilian sectors.Job DescriptionThe Senior Manager of IT Service Operations will be responsible for ensuring the efficient operation of our Service Operations in line with EDGE business objectives. This includes leading the...
-
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Khayyat Investments (AKI) Full timeJOB PURPOSE: The Supervisor is responsible for ensuring the effective and efficient delivery of services on a day-to-day basis. This includes planning and allocating staff, vehicles, and equipment, issuing work instructions, and monitoring service delivery to meet specifications. The role involves overseeing compliance with safety and operational...
-
Head of IT Service Delivery
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Emirates Investment Authority Full timeAbout the RoleThe Emirates Investment Authority (EIA) is seeking a highly experienced IT Operations Manager to join our team. As a key member of our IT department, you will be responsible for leading and overseeing our IT infrastructure, security, and service delivery.This role requires a strong understanding of Azure security controls, identity management,...
-
IT Project Delivery Team Lead
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full timeIconic IT Consulting Services is looking for an experienced Business Analyst Quality Assurance Team Lead to lead our QA team in Abu Dhabi.About the Role:This role will be responsible for ensuring the delivery of top-notch quality in all project phases and serving as a bridge between IT and business stakeholders.Key Responsibilities:Lead the QA team to ensure...
-
Service Delivery Manager
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Sharaf DG Full timeService Delivery Manager (Expert) (NOC Services) Abu Dhabi, United Arab Emirates | Posted on 01/14/2025 Role Overview: The organization is looking for a highly experienced NOC (Network Operations Center) Manager to lead its NOC team. The candidate should have extensive experience in network operations, team leadership, and strategic planning. The NOC Manager...
-
NOC Service Delivery Manager
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Sharaf DG Full timeWe are seeking an experienced IT professional to join our NOC team as a service delivery manager. In this role, you will be responsible for overseeing the day-to-day operations of the NOC, including monitoring and maintaining our IT infrastructure.You will work closely with L2 teams to ensure that all incidents are properly escalated and resolved in a timely...
-
Service Delivery Specialist
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates SCHNEIDER ELECTRIC - UAE Full timeJob ResponsibilitiesAssist clients with services for benefits and entitlements.Advocate for adequate, timely, and cost-effective services.Respond to any issues that occur during the delivery of services, escalating to management when needed.Schedule appointments for clients, answer phones, and track clients' service records.Required Skills and...
-
Service Delivery Manager
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates SolveCube Pte. Ltd. Full timeProject Systems Manager Job DescriptionSolveCube Pte. Ltd. is seeking a highly skilled Project Systems Manager to join our team.The successful candidate will be responsible for managing multiple projects simultaneously, ensuring timely completion and meeting client expectations.Key Responsibilities:Project Planning: Develop and implement project plans and...
IT Service Delivery Manager
7 days ago
We are seeking a skilled IT Service Delivery Manager to join our team at AD Ports Group. As an ITSM Consultant, you will be responsible for developing and improving IT service management processes to ensure efficient and effective IT service delivery.
Your primary goal will be to monitor service delivery, ensuring that IT services meet agreed-upon service levels and addressing any issues promptly to minimize impact on business operations.
You will establish metrics to assess service performance and drive continuous improvement initiatives. Additionally, you will prioritize and schedule problems, escalating them when required to experienced technicians.
As a hands-on professional, you will perform fixes at the desktop level, including installing and upgrading software, hardware installation, file backups, and system configuration. You will also conduct preventative maintenance, such as checking boardroom and auditorium equipment.
To ensure quality, you will test fixes to guarantee that problems have been adequately resolved. Your customer-centric approach will help reduce stress levels by adopting a cooperative attitude and positive approach to every task and assignment.
You will build, maintain, and repair computer systems to improve speed, reliability, and efficiency of operation. Furthermore, you will assign user accounts and grant permissions to shared resources, ensuring data protection by demonstrating permission settings.
In addition, you will provide technical documents, evaluations, and vendor lists to process end-user requirements through the CPD. When needed, you will offer assistance to field technical requests during staffing shortages or excess volume.
Acting as the first level of management escalation for issues requiring leadership attention, you will ensure timely resolution. You will also weekly check the ITSM asset and CMDB regarding proper entry information, and improve current processes working with problem and change managers to address any issues.
About YouWe are looking for a highly motivated and organized individual with a Bachelor's degree in Computer Science, Information Systems, or a related field. Relevant certifications like ITIL v4 or later are a plus.
A minimum of 5 years' experience in the ITSM field is required, along with a good working knowledge of current IT technologies. Strong knowledge of contract regulations and laws is essential, along with basic contract management skills.
You must be able to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services. General knowledge of accounting, finance, marketing, and logistics is also necessary.
Experience working both independently and in a team-oriented, collaborative environment is crucial. Analytical capabilities to adapt to shifting priorities in company requirements, product demands, and purchasing timelines are also expected.
