Service Delivery Lead

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Rail Operating Companies Full time
Job Description

This is a senior leadership role within Etihad Rail Operating Companies, responsible for overseeing daily operations, responding to customer queries, and ensuring the optimal use of rolling stock and manpower assets. The successful candidate will have extensive experience in rail operations, proven expertise in data analysis, and excellent communication skills.

Responsibilities
  • Daily Operations Management: Manage daily operations, including supervising staff in NOCC, coordinating Daily Performance Meetings, and tracking compliance with safety regulations and industry standards.
  • Service Planning and Delivery: Develop and maintain effective service plans, ensuring they meet customer requirements, and direct the Service Delivery Planners to implement these plans.
  • Performance Monitoring and Improvement: Analyze operational data to identify trends, performance issues, and opportunities for improvement, provide insights and recommendations to enhance efficiency and safety.
  • Documentation and Record-Keeping: Maintain comprehensive records of maintenance activities, equipment inspections, and operational changes, and ensure all documentation related to Service Delivery is up-to-date.
  • Communication and Teamwork: Develop and maintain effective working relationships with internal and external stakeholders, coordinate with relevant departments to address discrepancies, and promote a culture of teamwork and collaboration.


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