Current jobs related to Relocate to Malta Service Delivery Manager - Abu Dhabi, Abu Dhabi - Black Pen Recruitment

  • Relocate to Malta Dynamics CRM Techno Functional Consultant

    4 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Black Pen Recruitment Full time

    Our client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement...

  • Relocate to Malta D365 CE Lead Functional Consultant

    4 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Black Pen Recruitment Full time

    Our client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement...

  • Service Delivery Manager

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Transguard Workforce Solutions Full time

    Transguard Workforce Solutions is a leading provider of innovative HR solutions in the UAE. We are currently seeking a Service Delivery Manager – 12 months Contract role for one of our very well-known clients.As a Service Delivery Manager, you will be responsible for overseeing the delivery of our services and ensuring that they meet the highest standards...

  • IT Service Delivery Manager

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full time

    At Dicetek LLC, we are seeking an experienced IT Service Delivery Manager to join our team. In this role, you will be responsible for overseeing the delivery of high-quality IT services to our clients.Key Responsibilities:Service Level Management: Define and manage Service Level Agreements (SLAs) with customers, ensuring that service delivery meets the...

  • Route Delivery Coordinator

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates IMile Delivery Full time

    Key Responsibilities">Transport packages and freight safely and efficiently to various destinations in the UAE.Maintain accurate records of deliveries and communicate effectively with customers regarding their shipments.Collaborate with colleagues to ensure timely and reliable delivery services.

  • Service Delivery Manager

    1 day ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Tadweer Group Full time

    We are seeking an experienced Service Delivery Manager to join our team. In this role, you will be responsible for managing the delivery of waste collection and transportation services to clients.Responsibilities include:Service DeliveryEnsure that all waste collection and transportation services are delivered to clients in a timely and efficient...

  • IT Service Delivery Manager

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates ParamInfo Full time

    ParamInfo Job OpportunityWe are looking for an IT Service Delivery Manager to join our team at ParamInfo. As an IT Service Delivery Manager, you will be responsible for delivering exceptional end-user support services to staff, ensuring smooth functioning of IT services, and implementing IT policies and processes.Key Responsibilities:Operational Task...

  • Service Delivery Manager

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates united arab emirates university Full time

    Job OverviewUnited Arab Emirates University is seeking a highly skilled Service Delivery Manager to oversee the development and implementation of effective help desk operations. The successful candidate will be responsible for analyzing performance metrics, identifying areas for improvement, and devising solutions to enhance customer satisfaction.Main...

  • Construction Service Delivery Manager

    17 hours ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates ENMA Recruitment LLC Full time

    Job OverviewAs a seasoned professional, you'll be responsible for leading the implementation team and overseeing the successful delivery of services engagements for our MENA Customers. This role requires a balance of independent work and partnership with various teams to ensure seamless execution and client satisfaction.Your Key Responsibilities:Manage...

  • Service Delivery Associate

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full time

    Roles and responsibilitiesInfrastructure NOC, ITIL, TeammanagementRequiredQualificationsExperience: 10+ years of experiencein network operations, with at least 5 years in a managerial orleadership role within a NOC.Technical Skills:Extensive knowledge of networking concepts, protocols (TCP/IP, DNS,DHCP, etc.), and experience with network devices...

  • Delivery Service Representative

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Abroad Work Full time

    Abroad Work Delivery Service:We are offering a unique opportunity for a Delivery Service Representative to join our team in Abu Dhabi. As a Delivery Service Representative, you will be responsible for delivering packages and documents to various locations in Abu Dhabi.Main Duties:Drive to designated locationsCollect and deliver packagesEnsure packages are...

  • Service Delivery Lead

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Rail Operating Companies Full time

    Job DescriptionThis is a senior leadership role within Etihad Rail Operating Companies, responsible for overseeing daily operations, responding to customer queries, and ensuring the optimal use of rolling stock and manpower assets. The successful candidate will have extensive experience in rail operations, proven expertise in data analysis, and excellent...

  • Service Delivery Supervisor – Environmental Services

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Khayyat Investments (AKI) Full time

    JOB PURPOSE: The Supervisor is responsible for ensuring the effective and efficient delivery of services on a day-to-day basis. This includes planning and allocating staff, vehicles, and equipment, issuing work instructions, and monitoring service delivery to meet specifications. The role involves overseeing compliance with safety and operational...

  • Head of IT Service Delivery

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Emirates Investment Authority Full time

    About the RoleThe Emirates Investment Authority (EIA) is seeking a highly experienced IT Operations Manager to join our team. As a key member of our IT department, you will be responsible for leading and overseeing our IT infrastructure, security, and service delivery.This role requires a strong understanding of Azure security controls, identity management,...

  • Service Delivery Leader

    17 hours ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Full time

    Job DescriptionThe successful candidate will manage the day-to-day service delivery and performance of the Soft Services Department. This includes cleaning & window cleaning, pest control, waste management, timetabling, service desk, and administration departments.The role requires strong analytical and problem-solving skills, as well as excellent...

  • Service Delivery Manager

    4 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Sharaf DG Full time

    Service Delivery Manager (Expert) (NOC Services) Abu Dhabi, United Arab Emirates | Posted on 01/14/2025 Role Overview: The organization is looking for a highly experienced NOC (Network Operations Center) Manager to lead its NOC team. The candidate should have extensive experience in network operations, team leadership, and strategic planning. The NOC Manager...

  • NOC Service Delivery Manager

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Sharaf DG Full time

    We are seeking an experienced IT professional to join our NOC team as a service delivery manager. In this role, you will be responsible for overseeing the day-to-day operations of the NOC, including monitoring and maintaining our IT infrastructure.You will work closely with L2 teams to ensure that all incidents are properly escalated and resolved in a timely...

  • Service Delivery Specialist

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates SCHNEIDER ELECTRIC - UAE Full time

    Job ResponsibilitiesAssist clients with services for benefits and entitlements.Advocate for adequate, timely, and cost-effective services.Respond to any issues that occur during the delivery of services, escalating to management when needed.Schedule appointments for clients, answer phones, and track clients' service records.Required Skills and...

  • Service Delivery Coordinator

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates SubNet Services Ltd Full time

    Service Delivery Coordinator Role:We are looking for a highly motivated Service Delivery Coordinator to join our team. The successful candidate will be responsible for updating and monitoring all trackers daily/weekly/monthly and ensuring correct registration of any documents received from clients to maintain audit flow. Strong technology skills and...

  • Service Delivery Manager

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates SolveCube Pte. Ltd. Full time

    Project Systems Manager Job DescriptionSolveCube Pte. Ltd. is seeking a highly skilled Project Systems Manager to join our team.The successful candidate will be responsible for managing multiple projects simultaneously, ensuring timely completion and meeting client expectations.Key Responsibilities:Project Planning: Develop and implement project plans and...

Relocate to Malta Service Delivery Manager

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Black Pen Recruitment Full time

Our clients Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations providing their clients with the ability to keep up with the everchanging digital world by implementing Microsofts Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings they are seeking an experienced Service Delivery Manager to join their team.

Job Type: Full Time

Work Place: Onsite

Location: Malta Europe (Relocate to Malta)

Relocation : VISA & Relocation Package Included

Requirements

  • Minimum of 7 years service delivery management experience working within an IT Support/Managed Services environment
  • Good communication skills and an excellent command of English language
  • Strong customer focus with the ability to operate at all contact levels including senior manager/director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People oriented with team lead qualities with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified

Responsibilities

  • Provide end to end ownership of customer service contracts
  • Build relationships with customers to ensure renewals year on year of managed service contracts
  • Financial responsibilities for the commercial elements of the customer service contracts
  • Work across our ITIL based services incident problem change and release management processes to ensure that excellent customer experience is always delivered
  • Coordinate effort and liaise between onshore, nearshore and offshore teams
  • Ensure that excellent service is being consistently delivered and end customers always receive the contracted services
  • Ensure effective management and process controls are in place and escalation is effective where necessary
  • Act as a point of contact and escalation for contracted end customers
  • Track performance of services and prepare reporting on SLAs & KPIs
  • Produce regular management reports for customers and attend review meetings
  • Provide analysis feedback and actions based on trends, root cause analysis and other reports
  • Manage service improvement plans inclusive of formalised creation and ownership with end customers
  • Work as a team to ensure continual improvement of our service
  • The Employee is required to follow our clients Information Security Policies (ISP and ISMP) at all times

Microsoft Business Solutions Overview

Your long-term future is every bit as important to our client as it is to you. That's why their aim is to give you experiences that will stay with you for a lifetime. Whether it's great training and development, mobility opportunities or corporate responsibility volunteering activities, you'll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution and inspires you to act as a role model always focused on doing the right thing for each other, their clients and their communities.

This sets out all the different ways you'll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.

#Bethechange and #makethechange. Join our clients talented successful team and make the leap into the future.

Don't worry, our client knows that relocation can be a challenge which is why they have an extremely supportive onboarding team to help you throughout this process They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.

#J-18808-Ljbffr