Service Delivery Associate

21 hours ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full time
Roles and responsibilities

Infrastructure NOC, ITIL, Teammanagement

RequiredQualifications

  • Experience: 10+ years of experiencein network operations, with at least 5 years in a managerial orleadership role within a NOC.
  • Technical Skills:Extensive knowledge of networking concepts, protocols (TCP/IP, DNS,DHCP, etc.), and experience with network devices (routers,switches, firewalls).
  • Monitoring Tools:Proficiency with advanced network monitoring and management tools(e.g., SolarWinds, Nagios, Zabbix) and incident management systems(e.g., ServiceNow).
  • Leadership: Proven trackrecord of successfully leading and managing a NOC team, with strongskills in team development and performancemanagement.
  • Certifications: Relevantcertifications such as CCNP, ITIL, or equivalent are highlypreferred.

PreferredQualifications

  • Experience with cloud-based networkoperations and monitoring tools (e.g., AWS,Azure).
  • Familiarity with ITIL processes andbest practices for incident, problem, and changemanagement.
  • Knowledge of AI and automationtools and their application in networkoperations.

  • 1. ServiceManagement

  • ServiceLevel Management: Define and manage Service LevelAgreements (SLAs) with customers, ensuring that service deliverymeets the agreed-upon quality, performance, and availabilitymetrics.
  • Service ContinuityManagement: Plan and implement measures to ensurethat services continue to operate in case of unexpected disruptionsor failures (e.g., disaster recovery plans, business continuitystrategies).
  • IncidentManagement: Ensure that incidents (servicedisruptions) are resolved quickly and effectively, minimizing theimpact on end-users and businessoperations.
  • ProblemManagement: Identify the root causes of recurringissues and implement long-term solutions to prevent them fromhappening again.
  • ChangeManagement: Oversee the implementation of changes toIT systems, ensuring they are executed smoothly and withoutdisruption to servicedelivery.
  • ConfigurationManagement: Maintain accurate records of all ITassets, software, and hardware configurations to help in efficientservice delivery andtroubleshooting.

  • 2.Service DeliveryCoordination

  • ProjectCoordination: Oversee the planning, execution, andmonitoring of service delivery projects, ensuring that resources,timelines, and goals aremet.
  • VendorManagement: Coordinate with third-party vendors orservice providers to ensure that services are delivered accordingto agreed standards and SLAs. Manage contracts and relationshipswith external partners.
  • TeamManagement: Lead teams of service deliveryprofessionals (e.g., service desk staff, technical support teams,field engineers) and ensure they have the resources and supportneeded to performeffectively.
  • CustomerRelationship Management: Build and maintain strongrelationships with customers, ensuring their satisfaction with theservices delivered. Act as the point of escalation for any issuesor concerns.
  • QualityAssurance: Ensure that service delivery processes,outputs, and deliverables meet the required quality standards.Regularly review and improve processes to maintain high servicequality.

  • 3. PerformanceMonitoring andReporting

  • KPITracking: Monitor key performance indicators (KPIs)to assess the performance of service delivery, such as responsetimes, resolution times, customer satisfaction, and serviceavailability.
  • Reporting:Create regular reports and dashboards for senior management andcustomers, outlining service performance, incident resolutiontimes, and any potential serviceissues.
  • ContinuousImprovement: Use performance data to identify areasfor improvement and implement corrective actions to enhance servicequality and efficiency.
Desired candidate profile

1. Leadership and TeamManagement

  • Ability tolead cross-functional teams, motivate staff, and manage resourceseffectively.
  • Experience in managing teamsresponsible for the delivery of services, such as technical supportor service operations teams.

2.Communication and StakeholderManagement

  • Excellentcommunication skills to interact with customers, vendors, andinternal stakeholders.
  • Ability to handleescalations and sensitive customer interactions withprofessionalism and empathy.

3.ProjectManagement

  • Strongproject management skills, including planning, scheduling, andresource allocation.
  • Familiarity with projectmanagement methodologies such asAgile,Scrum, orWaterfall.

4.TechnicalKnowledge

  • Understandingof IT service management frameworks likeITIL (Information TechnologyInfrastructure Library) and DevOpsprinciples.
  • Familiarity with common IT toolsand systems used in service delivery, such asServiceNow,JIRA,Zendesk, and BMCRemedy.

5.Problem-Solving and CriticalThinking

  • Stronganalytical and troubleshooting skills to address service issues andresolve incidents quickly.
  • Ability to assesscomplex situations, identify root causes, and implement effectivesolutions.

6.Customer-CentricMindset

  • A focus oncustomer satisfaction and the ability to build strong relationshipswith clients.
  • Understanding of customer needsand ensuring that service delivery aligns with theirexpectations.
Key Skills
Delivery,Administrative Tasks,ManagementExperience
Employment Type :Full-time
Department / Functional Area: Service Delivery
Experience: years
Gender: Male
Vacancy: 1

  • Service Delivery Associate

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full time

    Roles and responsibilitiesInfrastructure NOC, ITIL, TeammanagementRequiredQualificationsExperience: 10+ years of experiencein network operations, with at least 5 years in a managerial orleadership role within a NOC.Technical Skills:Extensive knowledge of networking concepts, protocols (TCP/IP, DNS,DHCP, etc.), and experience with network devices...

  • Service Delivery Director

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates ashiremena Full time

    Service Delivery StrategistWe are looking for a seasoned service delivery expert to join our team, responsible for developing and implementing strategic initiatives to drive service excellence and continuous improvement.Key Responsibilities:Develop and implement strategic plans to improve service delivery and customer experience.Collaborate with...

  • Service Delivery Associate

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates AD Ports Group Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at AD Ports Group. As a key member of our operations team, you will play a crucial role in delivering exceptional service to our clients.Main Responsibilities:Execute logistic administrative tasks efficiently, ensuring timely completion and accurate processing of...

  • Service Delivery Manager

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Reem Group Full time

    Al Reem Group is currently seeking a highly skilled and experienced Service Delivery Manager to oversee the day-to-day operations of our homecare services in Abu Dhabi.The ideal candidate will have extensive experience in healthcare, particularly in homecare services, with strong leadership and management skills.We require a professional who can ensure the...

  • Project Delivery Director

    1 hour ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Mace Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture and priorities, visit our strategy site.The project involves PMC delivery services on a large residential...

  • IT Service Delivery Expert

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Alpha Data Full time

    About the RoleWe are looking for an IT Service Delivery Expert who can provide exceptional support to our clients. As a member of our team, you will be responsible for receiving and handling service requests, following established procedures to ensure timely resolution.

  • Maintenance Associate

    22 hours ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Onesubsea Full time

    The Maintenance Associate is responsible to perform maintenance activities per the Maintenance Program and ensure on-time delivery of equipment in accordance with operational demand. The Maintenance Associate supports initiatives to improve the maintenance-related Cost of Service Delivery (CoSD), Maintenance Efficiency, People Productivity, and Asset...

  • Planning and Delivery Expert

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Mace Full time

    At Mace, we believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe.We are currently offering PMC delivery services on a large residential masterplan project inclusive of villas, apartment blocks and all associated infrastructure.This role will require the ability to support...

  • Hospitality Service Associate

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

    Job Summary:Mandarin Oriental Hotel Group Limited is a leading hospitality organization that strives to deliver exceptional guest experiences through outstanding service and quality offerings. We are seeking a skilled and experienced Hospitality Service Associate to join our team in a dynamic dining environment.

  • Food Service Account Executive

    1 hour ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Delivery Hero Full time

    Job Description:We are seeking a highly skilled Food Service Account Executive to join our team at Delivery Hero.The ideal candidate will possess excellent communication and negotiation skills, with the ability to analyze data and curate solutions.This role is perfect for someone who is passionate about building strong relationships with clients and driving...

  • Aviation Service Delivery Specialist

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Full time

    Service Delivery SpecialistThe Aviation Service Delivery Specialist will be responsible for defining the available scope of services in accordance with Etihad and the IATA Standard Ground Handling Agreement framework.Key responsibilities include evaluating the capability of Ground Handlers globally ensuring there are no compliance concerns around delivery of...

  • Financial Services Associate

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    Role DescriptionWe are looking for a highly talented and driven individual to join our Financial Services team as a Financial Services Associate.In this role, you will be responsible for providing excellent customer service, handling financial transactions, and supporting the growth of our business.Key Responsibilities:Process customer transactions,...

  • Head of Service Qualification and Delivery

    21 hours ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Micheal Page Full time

    ProfileBachelor's degree in Business Administration ora related field.Professional certifications in project management,service delivery, or related areas.Extensive experience in servicedelivery within complex organisational settings such as a largeholding group, or a shared services function.Proven experience inservice planning, qualification, and delivery...

  • Head of Service Qualification and Delivery

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Micheal Page Full time

    ProfileBachelor's degree in Business Administration ora related field.Professional certifications in project management,service delivery, or related areas.Extensive experience in servicedelivery within complex organisational settings such as a largeholding group, or a shared services function.Proven experience inservice planning, qualification, and delivery...

  • IT Service Delivery Expert

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Vacancies Full time

    About the RoleWe are seeking a skilled Junior IT Support Specialist to join our team at Alef Education.Responsible for analyzing and resolving end-user computer problems in a timely manner.Provide IT support to users in Alef HQ, including troubleshooting hardware and software issues.Collaborate with the IT support team to ensure seamless delivery of...

  • Senior Manager IT Service Delivery

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Edge Group Full time

    We are seeking a highly experienced Senior Manager to lead our IT Service Operations team at EDGE Group PJSC.Senior Manager IT Service Operations - Emirati TalentJob Summary:This role involves leading the service desk support and end-user computing delivery to end-users across EDGE and its entities.Key ResponsibilitiesEnsure the streamlined operation of...

  • Hospitality Service Associate

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hyatt Hotels Corporation Full time

    At Hyatt Hotels Corporation, we are seeking a highly skilled Hospitality Service Associate to join our team.About the RoleThe F&B host is responsible for serving Food & Beverage to guests in the assigned area, providing courteous, professional, efficient and flexible service in order to maximize guest satisfaction.Key ResponsibilitiesProvide exceptional...

  • Dining Services Associate

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Dining Services Associate to join our team. In this role, you will work closely with colleagues to ensure timely service and a smooth-running operation.To work as a team member with colleagues, ensuring that guests receive exceptional service and have a memorable experience.Understand and...

  • Delivery Services Representative

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Abroad Work Full time

    Delivering ExcellenceWe are seeking an experienced Route Driver to join our dynamic team at Abroad Work. As a key figure in our delivery operations, you will play a vital role in ensuring that packages and documents reach their destinations safely and efficiently.This contract position offers the perfect blend of independence and teamwork, making it an ideal...

  • Early Career Professional – Service Delivery

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Baker Hughes Gruppe Full time

    Early Career Professional – Service DeliveryBaker Hughes seeks a motivated and ambitious individual to join our Early Career Program as an Early Career Professional - Service Delivery. In this role, you will play a critical part in developing and delivering exceptional service experiences to our customers.As part of the program, you will undergo...