Multi-Property Reservations Coordinator

1 week ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates MARRIOTT International Full time
Job Summary

MARRIOTT International is seeking a highly skilled and detail-oriented Reservations Agent to join our team. As a Reservations Agent, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.

Key Responsibilities
  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
Preferred Qualifications
  • Previous experience in a customer-facing role.
  • Knowledge of hospitality industry and reservation systems.


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