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Hospitality Coordinator

3 months ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time
Role Overview

As a Concierge Agent at Accor, you will play a vital role in ensuring our guests have a memorable experience. Your primary responsibilities will include:

  • Guest Assistance: Addressing guest inquiries for special arrangements or services, such as transportation and reservations, by coordinating with appropriate service providers.
  • Unique Guest Needs: Responding to special requests from guests with unique requirements and following up to ensure their satisfaction.
  • Information Provision: Collecting, summarizing, and sharing information about the property and local amenities, including special events and activities.
  • Communication Management: Answering, recording, and processing all guest communications, including calls, messages, and requests.
  • Problem Resolution: Engaging with relevant departments to resolve guest issues or requests efficiently.
  • Documentation: Reviewing shift logs and documenting essential information in logbooks.
  • Safety Reporting: Reporting accidents, injuries, and unsafe conditions to management, while completing necessary safety training and certifications.
  • Policy Adherence: Following all company policies and procedures, maintaining a professional appearance, and safeguarding confidential information.
  • Guest Engagement: Welcoming and acknowledging all guests in line with company standards, anticipating their service needs, and expressing genuine appreciation.
  • Professional Communication: Utilizing clear and professional language in conversations, ensuring written documents are accurate, and answering telephones with proper etiquette.
  • Team Collaboration: Fostering positive working relationships with colleagues, supporting team objectives, and addressing employee concerns appropriately.
  • Quality Assurance: Complying with quality assurance expectations and standards.
  • Emergency Procedures: Following property-specific protocols for emergency situations, including evacuations and medical emergencies.
  • Security Awareness: Maintaining vigilance regarding undesirable individuals on property premises.