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Customer Service Representative

2 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates The Ritz-Carlton Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at The Ritz-Carlton. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.

Key Responsibilities
  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience.
  • No supervisory experience.
  • No license or certification required.
About The Ritz-Carlton

The Ritz-Carlton is a global luxury hospitality brand that prides itself on delivering exceptional service and creating lifelong memories for our guests. As a member of our team, you will be part of a dynamic and inclusive culture that values creativity, thoughtfulness, and compassion. We are committed to non-discrimination and equal opportunity employment.

What We Offer

As a Customer Service Representative at The Ritz-Carlton, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service. You will also have access to ongoing training and development opportunities to help you grow and succeed in your career.