Training Specialist, Customer Engagement
1 week ago
**Job Summary**
We are seeking a highly skilled Training Specialist, Customer Connection to join our team at Amazon Dubai. As a key member of our Learning and Development team, you will be responsible for designing and delivering training programs that drive cultural change and transparency.
**Key Responsibilities:**
- Develop and implement high-priority training projects that align with our business objectives.
- Research and create engaging training experiences for diverse audiences, often exceeding 100 people.
- Analyze audience needs and tailor training experiences to meet their requirements.
- Support fellow training specialists as a producer, providing troubleshooting, chat moderation, and attendance tracking.
- Curate and edit multimedia assets, including customer contacts, social media, and video content.
- Utilize internal tools to create and maintain dashboards representing key customer issues and defects.
- Collaborate with our Learning and Development team to continuously improve training curricula.
- Analyze participant feedback to inform training program improvements.
- Optimize program, process, and procedure efficiency.
**What We Offer:**
As a Training Specialist, Customer Connection at Amazon Dubai, you will have the opportunity to work with a talented team, develop your skills, and contribute to our mission of delivering exceptional customer experiences.
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Dubai, Dubai, United Arab Emirates Amazon Dubai Full timeJob SummaryWe are seeking a highly skilled Training Specialist to join our team at Amazon Dubai. As a key member of our Learning and Development team, you will be responsible for designing and delivering training programs that drive cultural change and transparency.Key ResponsibilitiesDevelop and implement high-priority training projects that align with our...
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