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Customer Service Representative

2 months ago

Dubai, Dubai, United Arab Emirates Customer Labs Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team at Customer Labs as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service and support to our clients in a fast-paced kiosk environment.

Key Responsibilities:

  1. Client Welcome and Engagement: Warmly greet clients as they approach the kiosk, making them feel valued and appreciated.
  2. Product and Service Knowledge: Maintain an in-depth understanding of our company's products and services to effectively communicate features, benefits, and pricing to clients.
  3. Customer Support: Address client inquiries, resolve issues promptly, and escalate complex problems to the Kiosk Manager as necessary.
  4. Feedback Collection: Gather client feedback and report insights to the Manager to help improve products, services, and customer experience.
  5. Team Collaboration: Work collaboratively with the team to achieve sales targets and provide exceptional customer service.

Qualifications:

  1. Experience: Previous experience in customer service, retail, or sales is preferred.
  2. Skills:
    • Excellent interpersonal and communication skills.
    • Strong customer service orientation with a friendly and approachable demeanor.
    • Ability to work independently and as part of a team.
    • Good organizational skills and attention to detail.
  3. Attributes:
    • Positive attitude and professional appearance.
    • Ability to handle multiple tasks and work in a fast-paced environment.
    • Dependable and punctual with a strong work ethic.

Working Conditions:

  1. Environment: This position operates in a kiosk setting, which may be located indoors or outdoors, subject to varying weather conditions.
  2. Schedule: Flexibility to work weekends, holidays, and occasional evenings as required.