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E-commerce Customer Engagement Specialist
3 months ago
Key Responsibilities
- Serve as the primary liaison for online clientele, delivering timely and professional assistance to their queries through various digital communication channels.
- Recognize and comprehend customer requirements to offer precise and tailored support.
- Guide customers regarding product details, pricing structures, and registration procedures.
- Proactively engage with prospective clients to transform inquiries into successful sales.
- Regularly assess and interpret customer feedback to propose enhancements and refinements to the online customer journey.
- Remain informed about market trends and competitors' services to ensure the highest standard of customer support and recommendations.
Qualifications
- Degree in Business, Marketing, or a related discipline.
- Demonstrated experience in a role akin to Online Customer Specialist.
- Exceptional verbal and written communication abilities.
- Strong commitment to customer service paired with a solution-oriented mindset.
- Skilled in navigating various social media platforms.
- Adept at thriving in a dynamic environment while managing multiple responsibilities concurrently.
