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Training Specialist, Customer Experience Expert

2 months ago

Dubai, Dubai, United Arab Emirates Amazon Dubai Full time
Job Summary

We are seeking a highly skilled Training Specialist to join our team at Amazon Dubai. As a key member of our Learning and Development team, you will be responsible for designing and delivering training programs that drive cultural change and transparency.

Key Responsibilities
  • Develop and implement high-priority training projects that align with our business objectives.
  • Research and create engaging training experiences for diverse audiences, often exceeding 100 people.
  • Analyze audience needs and tailor training experiences to meet their requirements.
  • Support fellow training specialists as a producer, providing troubleshooting, chat moderation, and attendance tracking.
  • Curate and edit multimedia assets, including customer contacts, social media, and video content.
  • Utilize internal tools to create and maintain dashboards representing key customer issues and defects.
  • Collaborate with our Learning and Development team to continuously improve training curricula.
  • Analyze participant feedback to inform training curriculum enhancements.
  • Identify opportunities to improve program, process, and procedure efficiency.
Requirements

To succeed in this role, you will need:

  • Excellent training design and delivery skills.
  • Strong analytical and problem-solving abilities.
  • Effective communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple projects.
  • Proficiency in internal tools and technologies.