Client Relationship Specialist
4 days ago
Role Overview
The Client Relationship Manager will be responsible for developing and maintaining strong relationships with brokers and intermediaries, ensuring satisfaction and loyalty for the partnership. This role is critical for the retention strategy of our book of business and requires a high level of expertise in the Employee Benefits industry.
Key Responsibilities
- Develop and plan a retention strategy with brokers targeting for securing renewal business by promoting MetLife product offerings and added value services.
- Support brokers/clients in all needs to ensure a long-term relationship and secure retention and upselling.
- Represent MetLife by demonstrating full knowledge and expertise in the EB industry and provide consultative advice to risk and operating areas for the purpose of improving efficiencies resulting in cost savings and positive impact to customers.
- Responsible for delivering elite partnership experience through strong relationship management anticipating customers' issues and requests from brokers and clients, capitalizing on MetLife internal capabilities for solving operational and service-related issues.
- Act as a liaison between broker/client and internal MetLife and work with internal stakeholders (Operation, Underwriting, Claims, Reporting) to ensure resolution to high-profile or highly complex customer and broker concerns and provide reliable, consistent, and predictable service across the organization.
- Coordinate external communications and event engagement with brokers/clients.
- Organize broker engagement to present MetLife added value services and resolve customer concerns swiftly and with an effortless experience on the customer's part.
- Accountable for all client proposals, policies, and any further documentation following the MetLife Employee Benefit guidelines and ensure policies are in line with internal underwriting guidelines as well as standing regulations in the country of operations.
About MetLife
MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we are inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible.
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