Warranty Officer

2 weeks ago


Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

Job Summary

We are seeking a highly skilled Warranty Officer to join our team at IIQAFGROUP. The successful candidate will be responsible for monitoring and maintaining the warranty process for all IIQAF certified programs.

Key Responsibilities

  • Review warranty claims and ensure they meet the stated criteria.
  • Follow up with clients to obtain necessary information and documentation for warranty claims.
  • Maintain accurate records of warranty claims and resolutions.
  • Analyze warranty data to identify trends and areas for improvement.
  • Collaborate with other teams to improve and enhance the warranty process.
  • Provide excellent customer service by promptly addressing any warranty-related issues.
  • Maintain strong relationships with clients and respond to their queries in a timely manner.

Requirements

  • Minimum of 2 years experience in a warranty-related role.
  • Excellent communication and interpersonal skills.
  • Strong analytical skills with a keen eye for detail.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Proficient in Microsoft Office and data analysis tools.
  • Knowledge of quality assurance and finance principles is a plus.

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