Warranty Officer
2 weeks ago
Job Summary
We are seeking a highly skilled Warranty Officer to join our team at IIQAFGROUP. The successful candidate will be responsible for monitoring and maintaining the warranty process for all IIQAF certified programs.
Key Responsibilities
- Review warranty claims and ensure they meet the stated criteria.
- Follow up with clients to obtain necessary information and documentation for warranty claims.
- Maintain accurate records of warranty claims and resolutions.
- Analyze warranty data to identify trends and areas for improvement.
- Collaborate with other teams to improve and enhance the warranty process.
- Provide excellent customer service by promptly addressing any warranty-related issues.
- Maintain strong relationships with clients and respond to their queries in a timely manner.
Requirements
- Minimum of 2 years experience in a warranty-related role.
- Excellent communication and interpersonal skills.
- Strong analytical skills with a keen eye for detail.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Proficient in Microsoft Office and data analysis tools.
- Knowledge of quality assurance and finance principles is a plus.
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