IT Infrastructure Specialist

4 days ago

Dubai, Dubai, United Arab Emirates Talent Pal Full time

IT Support Engineer Role

Noorka Logistics is seeking a skilled and proactive IT Support Engineer to contribute to the smooth operation of our IT infrastructure. In this role, you will be responsible for maintaining and troubleshooting hardware, software, and network systems, providing technical support to users, and ensuring the optimal performance of our technology systems.

Key Responsibilities:

  • Install, configure, and maintain servers, PCs, peripherals, IT tools, packaged software, antivirus, and software updates.
  • Administer and upgrade the computer network infrastructure to ensure optimal performance.
  • Troubleshoot and resolve hardware, software, application, and network-related issues, including virus and security concerns.
  • Install and configure packaged software applications, antivirus tools, utilities, and patches.
  • Set up user accounts and profiles for office staff and other users, ensuring correct access and permissions.
  • Provide onsite support for office, classroom, and event setups, including AV and technical support for logistics-related activities.
  • Diagnose and resolve user tickets related to hardware, software, and networking issues.
  • Ensure compliance with procedures related to daily backups, software patches, and data transfers, as well as manage software licenses and hardware inventory.
  • Train users in the appropriate use of hardware, network, internet, and software tools.
  • Collaborate with IT vendors on procurement, warranty, and upgrade issues, ensuring smooth delivery and payment processes.

Requirements:

  • Degree in a technology-related subject.
  • Minimum of 5 years of hands-on experience in maintaining IT infrastructure, including servers, data, and voice cabling, firewalls, and various peripherals.
  • Proficient in managing Microsoft Server Operating Systems, Office 365, and other Microsoft tools.
  • Knowledge of Android and iOS operating systems with prior experience in similar roles.
  • Experience in deploying IT technologies, policies, and standards.
  • Strong communication skills, attention to detail, and the ability to multitask effectively under pressure.

Noorka Logistics is a dynamic and growing logistics company that values innovation and problem-solving. As an IT Support Engineer, you will play a critical role in ensuring seamless IT operations, supporting our mission of delivering efficient and reliable logistics services.


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