Warranty Officer

5 months ago


Dubai, United Arab Emirates IIQAFGROUP Full time
  • Monitor and maintain the warrantyprocess for all IIQAF certifiedprograms.
  • Review warranty claims and ensurethey meet the stated criteria.
  • Follow up withclients to obtain necessary information and documentation forwarranty claims.
  • Maintain accurate records ofwarranty claims and resolutions.
  • Analyzewarranty data to identify trends and areas forimprovement.
  • Collaborate with other teams toimprove and enhance the warrantyprocess.
  • Provide excellent customer service bypromptly addressing any warranty-relatedissues.
  • Maintain strong relationships withclients and respond to their queries in a timely manner.

Requirements

  • Minimum of 2 years experience in awarranty-related role.
  • Excellent communicationand interpersonal skills.
  • Strong analyticalskills with a keen eye for detail.
  • Ability towork under pressure and handle multiple taskssimultaneously.
  • Proficient in Microsoft Officeand data analysis tools.
  • Knowledge of qualityassurance and finance principles is aplus.

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