Warranty Manager
7 months ago
Ensuring compliance with HSE requirements
- Is aware of, implements and complies with HSE requirements relevant to the role
- Ensure the contractual guarantee obligation towards the client
- Processing of damage reports from the client and coordination of realization
- Maintaining a constructive and cooperative relationship with the client and represent HZI interests in such a way that the project is economical for HZI
- Reporting the project status and progress to the management on a regular basis
- Coordination of annual maintenance with the clients/partners and internal departments
- Ensuring the flow of information within the organisation and bringing about solutions to problems
- Leading regular client meetings
- Active claim management
- Ensuring exchange of experience (feedback from project) with product managers
- Handover of the project to the service
- Actively identifying and initiating follow-up business
**Qualifications**:
- Higher technical qualification with over 10 years of experience in large complex industrial warranty management.
- Providing technical guidance to people with different tasks within the organization
- Good process and product knowledge
- Experience in international industrial large-scale plant construction and in dealing with different cultures
- Ability to reason with internal and external contacts
- Can recognize a possible approach based on experience, adapt it to the situation and carry it out
- Has experience in using standardized methods to solve complex problems
- Selects and establishes solutions
- Develops conceptual solutions taking into account operational aspects
- Has extensive experience in dealing with many different suppliers
- Installation, commissioning and operating experience advantageous
- Good business knowledge
- Ability to coordinate and integrate
- Assertiveness, flexibility and resilience
**Additional Information**:
- Leadership skills
- Negotiation skills
- Good presentation technique
- Good MS-Office skills
- Very good spoken and written English skills
- Good project management skills
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