Hotel Operations Director
4 weeks ago
About Us
At Talent Pal, we strive to create unforgettable experiences for our guests. As a Hotel Operations Manager, you will play a crucial role in ensuring that our hotels exceed our guests' expectations.
Your Day-to-Day
As a Hotel Operations Manager, you will be responsible for assisting the General Manager in the development, implementation, and monitoring of operational and financial plans for the hotel. This includes:
- Directing daily activities and assignments to enable your team to deliver exceptional guest experiences
- Establishing and implementing service recovery guidelines to ensure complete guest satisfaction
- Responding to guest complaints or concerns in a prompt and professional manner
- Helping your General Manager to develop, implement, and monitor financial and operating plans to safeguard guest satisfaction and promote profitability
- Driving a great working environment for teams to thrive and connect departments to create a sense of one team
- Maintaining a focus and commitment to operating a green hotel
What We Need from You
We are looking for a candidate with a strong passion for delivering great results directly and via the whole team. You should have a Bachelor's degree or higher education qualification in Hotel Administration or Business Administration, with a minimum of 5 years of overall Food & Beverage and Rooms/hotel experience, including at least 3 years in a Managerial capacity. Fluency in English is a must, and additional languages are an added advantage.
What We Offer
We offer a competitive salary and benefits package, as well as the opportunity to become part of the global Talent Pal family. As a team, we work better together, trust and support each other, do the right thing, and welcome different perspectives. We need someone who can show us you care, notice the little things that make a difference to guests, and always look for ways to improve.
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