Operations Director for Conrad Dubai
4 weeks ago
As the Director of Operations for Conrad Dubai, you will play a crucial role in ensuring the smooth operation of the hotel. Your primary focus will be on service quality, operational efficiency, and brand standards. You will be responsible for directing team member efforts towards guest satisfaction, team member productivity, and hotel profitability.
Key Responsibilities:
- Observing and evaluating operational team members' performance, conducting room inspections, and coordinating action plans for deficient areas.
- Implementing and managing the hotel's daily quality process, including goal communication, team member empowerment, compliance with Hilton Brand Standards, service recovery, and problem prevention.
- Coaching, motivating, and developing all managers and team members, ensuring efficient communication to all operations team members.
- Managing and reviewing daily, weekly, and monthly department budgets and costs.
- Organizing, conducting, and participating in scheduled meetings held throughout the hotel, coordinating efforts to provide follow-up on action items established at each meeting.
- Coordinating major capital projects and property improvement plans (PIPs) involving various departments, providing guidance until project completion.
- Analyzing monthly statements of operations and preparing written comments regarding the monthly statement of operations for the General Manager's review.
Requirements:
- A degree or diploma in Hotel Management or equivalent.
- Requires the exercise of considerable managerial skills, including frequent decisions, meeting deadlines, negotiations of contracts with vendors, analytical ability, and planning, organizational development, and coordination of large-scale work projects.
- Experience in managing budgets, revenue proposals, and forecasting results.
- Indepth knowledge in all areas of hotel management.
- Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets.
What We're Looking For:
- A Director of Operations serving Hilton brands who is always working on behalf of our guests and working with other team members.
What It's Like to Work for Hilton:
Conrad Hotels & Resorts combines contemporary design, sophisticated amenities, and personalized service. Conrad's guest service is instinctive, discreet, and enhanced by innovation to provide exceptional travel experiences all over the world. And our amazing Team Members are at the heart of it all.
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