Director of Operations
3 days ago
We are seeking a highly skilled and experienced Director of Operations to join our team at Black Pearl Consult. As a Director of Operations, you will be responsible for overseeing and enhancing the operational functions of our luxury hotel, ensuring seamless and efficient service delivery.
Key Responsibilities:
- Operational Leadership:
• Direct and manage all operational aspects of the hotel, including front office, housekeeping, food and beverages, and maintenance.
• Develop and implement operational strategies to improve efficiency, enhance guest satisfaction, and increase profitability. - Team Management:
• Lead, motivate, and mentor department heads and staff, fostering a culture of excellence, collaboration, and continuous improvement.
• Conduct regular performance evaluations and provide feedback to ensure high standards of service and operational effectiveness. - Guest Experience:
• Ensure exceptional guest service and satisfaction by monitoring guest feedback and implementing necessary improvements.
• Address and resolve any operational issues or guest concerns promptly and professionally. - Financial Oversight:
• Develop and manage the hotel's budget, ensuring adherence to financial targets and cost control measures.
• Analyze financial reports and key performance indicators to identify opportunities for operational improvements and cost savings. - Quality Assurance:
• Maintain and uphold the hotel's luxury standards and brand reputation through rigorous quality control and adherence to service excellence protocols.
• Conduct regular inspections and audits to ensure compliance with health, safety, and hygiene regulations. - Strategic Planning:
• Collaborate with senior management to develop and execute strategic plans, including marketing initiatives, revenue management, and operational enhancements.
• Stay informed about industry trends and best practices to ensure the hotel remains competitive and innovative.
Requirements:
- Proven experience as a Director of Operations or similar role in a luxury hotel or high-end hospitality environment.
- Minimum of 5 years of experience in a 3- to 5-star hotel.
- Strong leadership and management skills with a demonstrated ability to drive team performance and achieve operational excellence.
- Exceptional interpersonal and communication skills with the ability to build relationships with guests, staff, and stakeholders.
- Solid financial acumen and experience in budget management, financial analysis, and cost control.
- In-depth knowledge of hospitality operations, industry trends, and luxury service standards.
- A degree in Hospitality Management, Business Administration, or a related field is preferred.
- Fluent in English; proficiency in additional languages is a plus.
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