Customer Relationship Director
4 days ago
Job Overview:
We are seeking a Customer Relationship Director to join our team at Women First Jobs. In this role, you will be responsible for developing and maintaining strong relationships with key clients, identifying new business opportunities, and driving sales growth.
The ideal candidate will have a proven track record of success in sales and account management, excellent communication and interpersonal skills, and the ability to build and manage relationships with customers. Additionally, they should have a strong understanding of the industry and market trends, as well as knowledge of CRM software and MS Office.
Key Responsibilities:
- Develop business with existing clients and new customers and identify areas of improvement to meet sales targets.
- Build and maintain strong relationships with key clients, identifying new business opportunities and driving sales growth.
- Develop a thorough understanding of key customer needs and requirements.
- Resolve key account issues and complaints and develop a complete understanding of key account needs.
- Anticipate key account changes and improvements.
- Manage communication between key accounts and internal teams.
- Work with the sales team, logistics managers, marketing, and team members from other departments to ensure that all key account needs are met.
- Plan and present reports on account progress, goals, and quarterly initiatives to share with team members and stakeholders.
- Meet all key account needs and deliverables according to proposed timelines.
- Negotiate contracts with the client and establish a timeline of performance.
- Set out quality standards for sales operational areas, ensuring high-quality customer experience.
- Submit weekly and monthly sales reports with remarks of achievement.
- Use company CRM and follow Group Sales Process.
- Educate customers regarding new product features and enhancements.
Requirements:
- Bachelor's Degree, preferably in Business Administration or Marketing.
- Excellent communication and interpersonal skills.
- Strong planning, negotiation, and analytical skills.
- Ability to meet sales targets and deliver an excellent customer experience.
- Product and industry knowledge.
- Proven account management experience.
- Good knowledge of English; Arabic is an advantage.
- UAE Driver's License is required.
- Knowledge of CRM software and MS Office.
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