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Customer Relationship Executive

1 week ago

Dubai, Dubai, United Arab Emirates Inoi Global Mobile Phones LLC Full time
About Inoi Global Mobile Phones LLC

We are a leading European electronics brand with a rapidly expanding business serving over 10 million active customers worldwide.

We manufacture high-quality, affordable devices with exceptional design, including smartphones, tablets, and feature phones. Our company also provides digital content, advertising, and fintech services.

Job Description

The Business Development Manager will be responsible for managing a portfolio of key accounts in the telecom industry, ensuring customer satisfaction and driving revenue growth. This role requires a deep understanding of customers' needs, business objectives, and pain points, as well as the ability to proactively identify opportunities for upselling and cross-selling.

Responsibilities
  • Manage a portfolio of key accounts as the primary point of contact for customers, ensuring customer satisfaction and driving revenue growth.
  • Build and maintain strong relationships with key stakeholders, including decision-makers, influencers, and end-users.
  • Develop a deep understanding of customers' needs, business objectives, and pain points.
  • Work closely with the sales team to ensure timely and accurate delivery of proposals, contracts, and other documents, providing exceptional customer service and support.
Requirements
  • Bachelor's degree in Business, Marketing, or related field.
  • 5+ years of experience in account management or sales in the GCC markets.
  • Proven track record of achieving revenue targets, managing customer relationships, and driving customer satisfaction.
  • Excellent communication, interpersonal, and presentation skills, with strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team, with proficiency in Microsoft Office and CRM software.