Customer Experience Director

7 days ago


Dubai, Dubai, United Arab Emirates Rashi Chaudhary Full time
Job Description

We are seeking a highly skilled Customer Experience Director to join our team at Rashi Chaudhary. In this role, you will be responsible for developing and executing CRM strategies that align with our business objectives.

About the Role

  • Develop and execute CRM strategies to enhance customer experiences and foster long-term relationships with elite clients.
  • Re-engineer existing CRM processes and introduce new initiatives to address challenges such as project delays, sales discrepancies, and payment plan management.
  • Collaborate with internal teams and manage relationships with key stakeholders to ensure seamless communication and service delivery.
  • Lead, mentor, and develop the CRM team, fostering a culture of excellence and continuous improvement in customer service.
  • Utilize data-driven approaches to monitor CRM performance, analyze customer feedback, and implement improvements based on insights.
  • Provide strategic guidance to anticipate future CRM initiatives, ensuring alignment with market trends and customer expectations.


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