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Customer Experience Director

2 weeks ago

Dubai, Dubai, United Arab Emirates Abercrombie And Fitch Co. Full time

Abercrombie And Fitch Co is seeking a Customer Experience Director to lead a team of associates and deliver exceptional customer service.

The ideal candidate should be assertive, analytical, and trustworthy as a leader of a retail business. They should utilize applied learning to evolve as business leaders and improve store results.

Key Responsibilities

  • Training and Development: Provide guidance and support to team members to enhance their skills and knowledge.
  • Customer Experience: Focus on delivering exceptional customer service and creating a positive shopping experience.
  • Communication: Effectively communicate with team members, customers, and stakeholders to achieve business objectives.
  • Store Presentation and Sales Floor Supervision: Ensure the store is visually appealing and well-organized, and that sales floor supervision is effective.
  • Asset Protection: Identify and mitigate potential risks to assets and ensure compliance with company policies.

Requirements :

To be considered for this role, applicants must meet the following requirements:

  • Emirati national
  • At least one year of customer service experience
  • Fluency in English