Front Desk Associate

1 week ago

Dubai, Dubai, United Arab Emirates Kavak Mexico Dubai Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Kavak Mexico Dubai. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients and visitors.

Key Responsibilities
  1. Customer Interaction: Greet and welcome clients and visitors in a friendly and professional manner, setting the tone for a positive experience.
  2. Client Assistance: Provide timely and accurate information to customers, addressing their inquiries and concerns in a courteous and respectful manner.
  3. Appointment Management: Schedule and coordinate appointments for after-sales services, ensuring efficient use of time and resources.
  4. Documentation: Process and manage paperwork related to after-sales services, including service requests, warranties, and customer feedback forms.
  5. Coordination: Collaborate with the service team to ensure seamless workflow and timely updates to customers regarding their service status.
  6. Complaint Resolution: Address and resolve customer complaints in a fair and professional manner, escalating issues to management as needed.
  7. Facility Management: Maintain a clean, organized, and well-stocked front desk area, ensuring a welcoming environment for customers and staff.
  8. Communication: Maintain clear and effective communication with customers, service team members, and management to ensure excellent service delivery.
Requirements
  1. Be eligible for the Emiratisation program and hold the corresponding Family Book.
  2. English and Arabic proficiency level.
  3. Positive attitude and integrity to build trust and achieve success while delivering exceptional customer service.
  4. Excellent verbal and written communication skills.
  5. A deep understanding of our value proposition and the ability to empathize with others.
  6. Ability to handle rejection, stay motivated, and adapt to changing circumstances.

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