Front Office Associate

7 days ago


Dubai, Dubai, United Arab Emirates Hireget Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Associate to join our team at Hireget. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities
  • Guest Services: Greet and welcome guests with a warm and friendly demeanor, ensuring a positive first impression of our company.
  • Phone and Email Management: Answer and direct incoming phone calls and respond to emails in a professional and courteous manner.
  • Information Provision: Respond to inquiries and provide information about our company's services, facilities, and policies to guests and visitors.
  • Check-in and Check-out: Check-in and check-out guests, process payments, and provide assistance with reservations in a timely and efficient manner.
  • Reception Area Management: Maintain the cleanliness and organization of the reception area, ensuring a welcoming and professional environment for guests.
  • Administrative Support: Assist with administrative tasks such as filing, photocopying, and data entry to support the smooth operation of our front desk.
  • Conflict Resolution: Handle guest complaints or concerns in a timely and professional manner, ensuring a resolution that meets the guest's needs.
  • Collaboration: Collaborate with other departments to ensure guest needs are met efficiently and effectively.
  • Record Keeping: Maintain accurate records of guest information and transactions, ensuring compliance with company policies and procedures.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Previous experience in a customer service or front desk role.
  • Skills: Excellent communication and interpersonal skills, professional appearance and demeanor, strong organizational and multitasking abilities, and proficiency in Microsoft Office applications, particularly Word and Excel.


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