Front Desk Associate
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Guest Relation Officer to join our team at Icon Delux Hotel Apartments. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Guest Service: Anticipate and address guest needs, ensuring their stay is comfortable and enjoyable.
- Check-in/Check-out: Handle guest arrivals and departures efficiently, ensuring a smooth and seamless experience.
- Guest Inquiries: Assist guests with inquiries regarding hotel services, reservations, and local attractions.
- Complaint Resolution: Resolve guest complaints promptly and professionally, ensuring their satisfaction.
- Department Coordination: Coordinate with other departments to fulfill guest requests and ensure smooth operations.
- Knowledge Management: Maintain up-to-date information on room rates, current promotions, offers, and packages.
- Guest Feedback: Collect guest feedback during their stay and upon departure, using it to improve our services.
Requirements:
- Experience: Minimum 3-5 years of experience in Dubai, with a strong background in front office operations.
Additional Responsibilities:
- Front Office Operations: Strong knowledge of front office operations, including room divisions, check-in/check-out, reservations, online bookings, and hotel reviews.
- VIP Reservations: Check on VIP reservations and complete their pre-registration formalities.
- Room Allocation: Allocate rooms to all arriving guests.
- Knowledge Management: Maintain up-to-date information on room rates, current promotions, offers, and packages.
- Guest Folios: Maintain all guest folios as instructed, noting necessary guest likes and dislikes in the appropriate fields on their profile.
- Housekeeping Coordination: Coordinate with housekeeping for the clearing of rooms.
- Guest Feedback: Collect guest feedback during guest departure, noting their likes and dislikes.
Job Type: Full-time
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