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Front Desk Representative

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Accor. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Guest Services: Welcome guests warmly, address them with courtesy and professionalism, and provide information about hotel facilities, services, and local attractions.
  • Check-in/Check-out: Assist guests with check-in and check-out processes efficiently, ensuring accuracy in all transactions.
  • Problem-Solving: Handle guest inquiries and requests promptly and effectively, demonstrating exceptional problem-solving skills.
  • Teamwork: Coordinate with other hotel departments to fulfill guest needs, such as housekeeping, room service, and concierge services.
  • Front Desk Operations: Maintain a neat and organized front desk area, ensuring it reflects the luxury and sophistication of the hotel.
  • Technology: Utilize hotel management software for guest bookings, reservations, and billing processes accurately.
  • Cash Handling: Handle cash and credit card transactions securely, following hotel policies and procedures.
  • Guest Relations: Respond to guest complaints or issues with empathy and professionalism, striving to resolve them to the guest's satisfaction.
  • Administrative Tasks: Assist with administrative tasks as needed, including filing, photocopying, and data entry.
  • Hotel Promotions: Stay updated on hotel promotions, events, and special offers and promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
Requirements:
  • Language: Fluency in English language, any additional language is an advantage.
  • Experience: Previous experience in a customer service role, preferably in the hospitality industry, is preferred.
  • Skills: Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues from diverse backgrounds.
  • Organizational Skills: Exceptional organizational skills and attention to detail, capable of multitasking in a fast-paced environment.
  • Technology: Proficiency in using computers and hotel management software is desirable.
  • Attitude: A positive attitude and a passion for providing outstanding customer service.
  • Availability: Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the hotel's operations.