Front Office Representative
2 weeks ago
Job Summary:
We are seeking a skilled Front Office Representative to join our team at AccorHotel. As a key member of our front office team, you will be responsible for delivering exceptional customer service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.
Key Responsibilities:
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
- Manage front office tasks efficiently, ensuring a high level of accuracy and attention to detail.
- Offer local knowledge and recommendations to guests, enhancing their stay and promoting our hotel's amenities.
- Collaborate with colleagues to maintain a positive and productive work environment.
Requirements:
- Minimum 2 years' experience in a similar role in a 5-star luxury hotel.
- Proficiency in MS Office and operating system.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Able to work under pressure, multitask, and think on your feet to resolve issues efficiently.
Working Conditions:
This is a full-time position, requiring a commitment to working a standard schedule.
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