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Front Desk Coordinator

1 month ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rayhaan Hotels & Resorts Full time

Key Responsibilities:

  • Provide exceptional customer service by receiving and responding to guest calls in a professional and friendly manner.
  • Maintain effective communication with all related departments to ensure smooth service delivery.
  • Handle every query in a polite and courteous manner, exceeding guest expectations.
  • Ensure guests are greeted by name upon calling, adhering to the Rotana Standard.
  • Maintain an up-to-date knowledge of the hotel and local services.
  • Maintain awareness of guest profiles through the Opera guest profile system.
  • Complete management's long-distance call vouchers and record them on the traffic sheet.
  • Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard.
  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
  • Take messages for guests and management as per the required standard.

Requirements:

  • Diploma/degree in the hospitality field with similar previous work experiences.
  • Excellent written and verbal English communication skills.
  • Strong voice modulation abilities.
  • Computer literate and previous experience with Opera is an advantage.