Front Office Associate German Speaker
4 weeks ago
Main Duties and Responsibilities:
1. Guest Services:
• Register and process check-in for all arrivals efficiently and professionally.
• Handle guest check-outs, update guest information into the computer, and account for cashiering duties, foreign exchange transactions, and night audits tasks.
• Provide friendly and courteous service to guests, responding promptly to all requests and inquiries.
2. Reservation and Front Desk Operations:
• Handle walk-in counter reservations and process call-in reservations when the room reservations section is closed.
• Issue guest room key cards and ensure effective control for guest security.
• Check and convey messages, mail, and packages to guests.
3. Administrative Support:
• Assist at the Information counter, Foreign Exchange, Night Audit, and Business Centre as assigned.
• Have knowledge of hotel rate codes, packages, segmentation, discounts, and how to handle each.
• Handle safe deposit boxes in accordance with policies and procedures.
4. Safety and Security:
• Be aware of hotel accident prevention policies and ensure the cleanliness and neatness of the front office area.
• Ensure that all guests are greeted on arrival and departure of the hotel.
• Review log books, verify outstanding tasks, and follow up on pending issues.
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Front Office Manager
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