Front Desk Coordinator

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates PrecisionHire Solutions Full time
Job Summary

As a key member of our team at PrecisionHire Solutions, the Front Desk Coordinator will be responsible for providing exceptional customer service to patients and visitors. This role requires a high level of professionalism, attention to detail, and effective communication skills.

Key Responsibilities
  • To greet visitors and patients, determine their needs, and guide them accordingly.
  • To answer queries and provide information directly to the person or on the telephone.
  • To carry out relevant tasks and assignments as required and requested by immediate supervisor/management.
  • Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the hospital/clinic.
  • Book appointments and follow-up appointments according to the patient's request.
  • Quote for products and services.
  • Attending customers as they arrive at the cash counter.
  • Provide customers with information on totals and ask if they would like to pay by card or cash.
  • Billing patients as per CosmeSurge price list and policies and ensuring all the services rendered to the patients are billed.
  • Ensuring the patient is billed as per the insurance card (co-payment/uncovered services collected from patient).
  • Process credit card and cash payments and provide customers with receipt and change.
  • Handle the cash and credit card transactions and make sure that the transactions are accurate. Responsible for all Cash related transaction handled by him/her.
  • Responsible for handling cash and credit card payments effectively and efficiently.
  • Ensure proper cleanness of the reception with an adequate supply/stationary item.
  • Ensure appointment schedules are adhered to with minimal or no waiting times.
  • Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
  • Frequent inspection for the managing and cleanliness of the lobby, reception, concierge, and hospital/clinic entrance.
  • Handle patient complaints in a timely manner, take notes, and seek superior's assistance if the complaint cannot be solved within the department.

Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • High level of professionalism and attention to detail.
  • Ability to maintain confidentiality and handle sensitive information.
  • Basic computer skills and knowledge of office software.

What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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