Front Desk Coordinator
1 week ago
As a key member of our team at PrecisionHire Solutions, the Front Desk Coordinator will be responsible for providing exceptional customer service to patients and visitors. This role requires a high level of professionalism, attention to detail, and effective communication skills.
Key Responsibilities
- To greet visitors and patients, determine their needs, and guide them accordingly.
- To answer queries and provide information directly to the person or on the telephone.
- To carry out relevant tasks and assignments as required and requested by immediate supervisor/management.
- Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the hospital/clinic.
- Book appointments and follow-up appointments according to the patient's request.
- Quote for products and services.
- Attending customers as they arrive at the cash counter.
- Provide customers with information on totals and ask if they would like to pay by card or cash.
- Billing patients as per CosmeSurge price list and policies and ensuring all the services rendered to the patients are billed.
- Ensuring the patient is billed as per the insurance card (co-payment/uncovered services collected from patient).
- Process credit card and cash payments and provide customers with receipt and change.
- Handle the cash and credit card transactions and make sure that the transactions are accurate. Responsible for all Cash related transaction handled by him/her.
- Responsible for handling cash and credit card payments effectively and efficiently.
- Ensure proper cleanness of the reception with an adequate supply/stationary item.
- Ensure appointment schedules are adhered to with minimal or no waiting times.
- Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
- Frequent inspection for the managing and cleanliness of the lobby, reception, concierge, and hospital/clinic entrance.
- Handle patient complaints in a timely manner, take notes, and seek superior's assistance if the complaint cannot be solved within the department.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- High level of professionalism and attention to detail.
- Ability to maintain confidentiality and handle sensitive information.
- Basic computer skills and knowledge of office software.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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