Customer Service Representative
4 weeks ago
Job Summary
We are seeking a skilled Customer Service Representative to join our team at Novotel Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Provide a warm and welcoming experience for guests, ensuring their needs are met and exceeded.
- Deal with guest requests and complaints in a professional and efficient manner.
- Upsell and promote hotel services and amenities to guests.
- Collaborate with other departments to ensure seamless guest experience.
- Stay up-to-date with hotel services, amenities, and promotions to provide accurate information to guests.
Requirements
- Diploma or degree in hospitality, F&B, or sales.
- 1-2 years' experience in customer service or telephone contact position.
- Knowledge of reservation and distribution tools.
- Computer literate: desktop applications and internet.
- Fluent in English, with good working knowledge of the national language.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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