Customer Service Representative

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Novotel Hotels Full time

Job Summary

We are seeking a skilled Customer Service Representative to join our team at Novotel Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide a warm and welcoming experience for guests, ensuring their needs are met and exceeded.
  • Deal with guest requests and complaints in a professional and efficient manner.
  • Upsell and promote hotel services and amenities to guests.
  • Collaborate with other departments to ensure seamless guest experience.
  • Stay up-to-date with hotel services, amenities, and promotions to provide accurate information to guests.

Requirements

  • Diploma or degree in hospitality, F&B, or sales.
  • 1-2 years' experience in customer service or telephone contact position.
  • Knowledge of reservation and distribution tools.
  • Computer literate: desktop applications and internet.
  • Fluent in English, with good working knowledge of the national language.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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