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Front Desk Manager

2 months ago

Sharjah, Sharjah, United Arab Emirates Marriott International, Inc Full time
Job Summary

We are seeking a highly skilled Front Desk Manager to oversee the front desk operations of our hotel, a leading hospitality company, Marriott International, Inc. The ideal candidate will possess excellent communication skills, be fluent in Arabic, and have a strong background in customer service and team management.

Key Responsibilities:
  • Front Desk Operations: Supervise the day-to-day activities of the front desk, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.
  • Team Management: Train and manage a team of front desk staff, providing guidance and support to ensure excellent customer service and efficient operations.
  • Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
  • Administrative Tasks: Manage front desk operations, including booking and appointment schedules, and maintain accurate records and reports.
  • Leadership: Demonstrate strong leadership skills, motivating and guiding the front desk team to achieve exceptional results.
Requirements:
  • Fluency in Arabic language
  • Excellent communication and customer service skills
  • Strong leadership and team management skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required; degree in hospitality or related field preferred