Customer Service Manager

1 week ago


Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time
Job Summary

We are seeking a highly skilled Customer Service Manager to oversee the Customer Service Representative Team and ensure timely and accurate order processing and responding. The ideal candidate will have excellent problem-solving skills, be well-organized, detailed-oriented, and accurate, with excellent written and verbal communication skills.

Key Responsibilities
  • Ensure the team processes internal and external customer purchase orders and requests in a timely manner
  • Review customer orders EDI web portal based email for accuracy
  • Take an active role in identifying and resolving any order issues
  • Understand all aspects of the Order Management process
  • Provide Order Processors with training and guidance; assist coworkers with resolutions of issues on orders
  • Develop and maintain existing and new processes/procedures
  • Partner with Sales Operations, Quality & Finance to streamline interconnected processes impacting Order Management
  • Maintain the company's order processing manual
  • Review daily order deck to ensure order accuracy
  • Monitor Order Processing productivity and SOM activity through Order Management
  • Ensure team can effectively resolve customer issues/concerns
  • Respond to customer escalated inquiries and requests
  • Develop and maintain excellent relationship with customers both internal and external
  • Manage customers backlog order and customers billing process
  • Maintain working knowledge of M3 and SAP products and order processes
  • Perform other ad hoc duties as assigned
  • Manage departments schedule to attend shipping/production needs
  • Track and make sure billing and invoice reach to customer successfully
  • Assist with billing dispute if needed
  • Work with Operations and Program Management team to reduce errors, double activities, and inefficiency
Requirements

Problemsolving, well-organized, detailed-oriented, and accurate, excellent written and verbal communication skills. Advanced skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

About Safran

Safran is an international high-technology group operating in the fields of aeronautics, space, and defense. Our mission is to contribute durably to a world more secure, more comfortable, and more accessible. With a presence on all continents, the Group has 72,000 employees and posted sales of € 14.5 billion in 2020. Safran holds, either by majority or in partnership, world or European leadership positions in its markets. The Group invests in Research & Development to maintain its technological leadership position through targeted acquisitions. Safran is listed on the Euronext Paris stock exchange and is part of the CAC 40.



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