Customer Service Representative

1 week ago


Dubai, Dubai, United Arab Emirates Stratum Owners Association Management Full time

The position is primarily responsible for the smooth operation of the Customer Service Information Desk/booth on a daily basis, ensuring that all customer service related activities are carried out in accordance with the prescribed policies and guidelines and that the services provided are of the highest level standards to ensure a pleasant customer experience.

Key Responsibilities:

  1. Customer Service Delivery: Provide exceptional customer service to Stratum Owners Association Management members, responding to inquiries and resolving issues in a timely and professional manner.
  2. Service Desk Operations: Manage the day-to-day operations of the Customer Service Information Desk/booth, ensuring that all customer service related activities are carried out in accordance with established policies and guidelines.
  3. Communication and Collaboration: Develop and maintain effective relationships with Stratum Owners Association Management staff, members, and external partners to ensure seamless communication and collaboration.
  4. Problem-Solving and Escalation: Identify and resolve customer complaints and issues in a fair and timely manner, escalating complex issues to senior management as needed.
  5. Continuous Improvement: Analyze customer feedback and service metrics to identify areas for improvement and implement changes to enhance the overall customer experience.


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