Customer Service Operations Manager

1 week ago


Dubai, Dubai, United Arab Emirates Al Fardan Exchange L.L.C Full time
Job Title: Officer - Customer Service Operation

We are seeking a highly skilled and experienced professional to join our team as an Officer - Customer Service Operation. This role will be responsible for providing exceptional customer support, addressing customer inquiries, and resolving issues in a timely and efficient manner.

Key Responsibilities:
  • Customer Support: Provide support to agents, addressing inquiries, resolving issues, and assisting with onboarding and training.
  • Financial Transaction Processing: Assist the finance team in reconciling financial transactions, ensuring accuracy, and resolving discrepancies.
  • Data Management: Oversee and manage FTP uploads, ensuring data transfer and file sharing are secure and efficient.
  • Security and Compliance: Administer and support one-time password activities for user authentication and data security.
  • Network and System Management: Maintain and secure browsers and applications for safe use, manage access levels and permissions for users, and ensure data protection.
  • Location and Network Data: Manage and update location information and network data to ensure accurate service availability.
  • Collaboration and Improvement: Collaborate with the IT team to address network-related issues and improvements.
  • Currency Updates: Oversee currency updates and modifications to align with changing financial regulations.
  • System and Documentation Updates: Ensure all systems and documentation are updated accordingly.
  • Service Coordination: Coordinate and schedule services, ensuring timely delivery.
  • Service Scheduling: Manage services schedules and rescheduling as needed.
  • Financial Transaction Processing: Oversee the accurate and efficient processing of financial transactions.
  • Transaction Amendments: Handle transaction amendments as required by customers or regulatory changes.
  • Authorization and Approval: Authorize and approve transactions within defined limits.
  • Transaction Cancellations: Handle transaction amendments or cancellations following established procedures.
Requirements:
  • Education: Bachelor's degree in business, finance, or a related field.
  • Experience: Min 2-3 Yrs. experience in operations and data management, preferably in the financial or fintech sector.
  • Skills: Strong data management and analytical skills, excellent attention to detail, effective communication and collaboration with cross-functional teams, proficiency in relevant software and data processing tools, time management and organizational skills to meet deadlines and prioritize tasks effectively.
  • Knowledge: Understanding of financial regulations and compliance standards, knowledge of data management and security best practices, familiarity with transaction processing and credit management.


  • Dubai, Dubai, United Arab Emirates Customer Labs Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team at Customer Labs as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service and support to our clients in a fast-paced kiosk environment.Key Responsibilities:Client Welcome and Engagement: Warmly greet...


  • Dubai, Dubai, United Arab Emirates LANDMARK Group Full time

    Customer Care Lead Job DescriptionLANDMARK Group is seeking a highly skilled Customer Care Lead to join our team. As a key member of our customer service team, you will be responsible for driving quality assurance and monitoring initiatives to enhance customer satisfaction and loyalty.Key Responsibilities:Quality Assurance and Monitoring: Develop and...

  • Facilities Manager

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Facilities Manager Full time

    Job Summary:We are seeking a highly skilled Facilities Manager to join our team. The successful candidate will be responsible for maintaining a professional working environment, ensuring the upkeep of electrical and plumbing services, and overseeing catering and vending services.Key Responsibilities:Fostering a professional working environment that promotes...


  • Dubai, Dubai, United Arab Emirates Al Fardan Exchange L.L.C Full time

    Job Description**Job Title:** Customer Service Operations Officer**Job Summary:** We are seeking a highly skilled Customer Service Operations Officer to join our team at Al Fardan Exchange L.L.C. The successful candidate will be responsible for providing exceptional customer support, managing operations, and ensuring the smooth functioning of our financial...

  • Facilities Manager

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Facilities Manager Full time

    Job SummaryWe are seeking a highly skilled Facilities Manager to join our team. The successful candidate will be responsible for maintaining a professional working environment, ensuring the upkeep of electrical and plumbing services, and overseeing catering and vending services.Key ResponsibilitiesFostering a professional working environment that promotes...


  • Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Job Title: Customer Service Operations SupervisorCompany: Precision Hire SolutionJob Purpose: To lead, mentor, and inspire a team of Customer Service Representatives, driving them towards achieving performance goals and improving overall departmental efficiency.Job Responsibilities:Provide direction and motivation to a team of representatives in the customer...


  • Dubai, Dubai, United Arab Emirates Al Fardan Exchange L.L.C Full time

    Job Description**Job Title:** Customer Service Operations Officer**Company:** Al Fardan Exchange L.L.C**Job Summary:** We are seeking a highly skilled Customer Service Operations Officer to join our team. The successful candidate will be responsible for providing exceptional customer support, addressing customer inquiries, and resolving issues in a timely...


  • Dubai, Dubai, United Arab Emirates Al Fardan Exchange L.L.C Full time

    Job Description**Job Title:** Customer Service Operations Officer**Job Summary:** We are seeking a highly skilled Customer Service Operations Officer to join our team at Al Fardan Exchange L.L.C. The successful candidate will be responsible for providing exceptional customer support, addressing customer inquiries, and resolving issues in a timely and...


  • Dubai, Dubai, United Arab Emirates Al Fardan Exchange L.L.C Full time

    Job Description**Job Title:** Customer Service Operations Officer**Company:** Al Fardan Exchange L.L.C**Job Summary:** We are seeking a highly skilled and experienced Customer Service Operations Officer to join our team. The successful candidate will be responsible for providing exceptional customer support, addressing customer inquiries, and resolving...


  • Dubai, Dubai, United Arab Emirates Foreground LLC Full time

    Company Overview:Foreground LLC is a prominent service provider recognized for its dedication to outstanding customer service. As we expand our operations, we are in search of a skilled Call Center Manager who will maintain our high standards of excellence and elevate our team's performance in delivering exceptional customer experiences.Key...


  • Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Job Title: Customer Service Operations SupervisorCompany: Precision Hire SolutionJob Purpose: To lead, mentor, and energize a team of Customer Service Representatives to meet objectives and improve overall departmental efficiency.Job Responsibilities:Inspire and direct a team of representatives within the contact centre, emphasizing sales strategies,...


  • Dubai, Dubai, United Arab Emirates Al Fardan Exchange L.L.C Full time

    OverviewWe are seeking a dedicated Specialist in Customer Service Operations to join our team at Al Fardan Exchange L.L.C. This role is pivotal in ensuring seamless operations and delivering exceptional service to our clients.Key ResponsibilitiesSupport agents by addressing inquiries, resolving challenges, and facilitating onboarding and training...


  • Dubai, Dubai, United Arab Emirates Foreground LLC Full time

    Company Overview:Foreground LLC is a prominent service provider recognized for its dedication to outstanding customer service. As the company expands its operations, they are in search of a proactive Call Center Manager who will maintain their esteemed reputation for excellence and elevate their team’s performance in customer satisfaction.Key...


  • Dubai, Dubai, United Arab Emirates Foreground LLC Full time

    Company Overview:Foreground LLC is a distinguished service provider recognized for its unwavering dedication to outstanding customer support. As the organization expands its reach, they are in search of a proactive Call Center Manager who will maintain their esteemed reputation and elevate their team's performance in delivering exceptional customer...


  • Dubai, Dubai, United Arab Emirates Foreground. Full time

    Position OverviewThe Call Center Manager is responsible for overseeing the daily functions of the call center, ensuring operational efficiency and adherence to company standards.Key Responsibilities:Manage and direct a team of call center representatives, offering guidance, training, and performance evaluations.Design and execute strategies aimed at...


  • Dubai, Dubai, United Arab Emirates Foreground. Full time

    Position OverviewThe Call Center Manager will be responsible for overseeing the daily functions of the call center, ensuring operational efficiency and adherence to company standards.Key Responsibilities:Manage and direct a team of call center representatives, offering guidance, training, and performance assessments.Formulate and execute plans to enhance...

  • Customer Service Manager

    13 minutes ago


    Dubai, Dubai, United Arab Emirates JobsInLogistics Full time

    Customer Service Manager Job DescriptionAt JobsInLogistics, we're looking for a skilled Customer Service Manager to lead our Dayton CSR team. As a key member of our operations team, you'll be responsible for ensuring that all orders and quotes are processed efficiently and effectively.Key Responsibilities:Manage the CSR department and serve as a subject...


  • Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Job DescriptionJob Summary: We are seeking a highly skilled and experienced Customer Service Manager to join our team at Precision Hire Solution. The successful candidate will be responsible for overseeing the Customer Service Representative Team and ensuring timely and accurate order processing and responding.Key Responsibilities:Manage and track approved...


  • Dubai, Dubai, United Arab Emirates Talent Pal Full time

    Job SummaryThe Customer Service Manager is responsible for overseeing the Customer Service Representative Team and ensuring timely and accurate order processing and responding. This role requires strong leadership and communication skills, as well as the ability to manage and track approved customer requests for quotes, orders, and billing.Key...


  • Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Job SummaryWe are seeking a highly skilled Customer Service Manager to oversee the Customer Service Representative Team and ensure timely and accurate order processing and responding. The ideal candidate will have excellent problem-solving skills, be well-organized, detailed-oriented, and accurate, with excellent written and verbal communication skills.Key...