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Customer Service Manager

2 months ago

Dubai, Dubai, United Arab Emirates Manpower Professional Full time
Job Summary

We are seeking a highly skilled Customer Focus Manager to join our team at Manpower Professional in Dubai, UAE.

The successful candidate will be responsible for developing and implementing customer-focused strategies to ensure exceptional service delivery across all regions.

Key Responsibilities
  1. Monitor and control the quality of customer service to ensure it meets corporate standards.
  2. Assist in the management and quality standards of trainers, focusing on their performance and development.
  3. Develop and implement marketing materials to inform clients about our products and services.
  4. Manage the marketing and PR strategies within the Gulf region, ensuring alignment with corporate objectives.
  5. Interact with clients and employees to enhance and promote the professional image of Manpower Professional.
Requirements

To be considered for this opportunity, you must have:

  1. Excellent business acumen and the ability to communicate proactively at all levels.
  2. Superb interpersonal skills, with the aptitude to build trust with clients.
  3. Flexibility to travel in the Gulf Region and a proactive approach to work.
  4. People management skills, project management skills, and the ability to monitor and evaluate systems.
  5. Excellent personal grooming and the ability to communicate in a dynamic and positive way.
About the Company

Manpower Professional offers comprehensive recruitment services, backed by award-winning training, assessment, selection, and outsourcing. We help find and retain top talent in various industries, including IT, accounting, banking, finance, engineering, sales, and marketing.