Customer Service Center Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Al Tayer Insignia Full time
Position Overview

We are seeking a highly skilled Call Center Operations Manager to oversee our customer service operations. This role is crucial in ensuring that our team delivers exceptional service and meets organizational goals.

Key Responsibilities
  • Educational Background: A Bachelor's Degree in any field is required.
  • Experience: A minimum of 5-7 years in call center operations, with at least 3 years in a managerial capacity overseeing call center teams.
  • Analytical Skills: Possess excellent analytical and critical thinking abilities.
  • Strategic Initiatives: Drive strategic initiatives aimed at enhancing operational efficiency, customer satisfaction, and overall effectiveness.
  • Team Management: Demonstrate exceptional team management, planning, and execution capabilities.
  • Collaboration: Be proactive, collaborative, and consultative in approach.
  • Communication Skills: Exhibit excellent presentation and communication skills, both written and verbal. Proficiency in Arabic is preferred.
  • Leadership: Strong leadership and interpersonal skills are essential.
  • Customer Focus: Maintain a strong customer focus and be results-driven.

This position offers an opportunity to lead a dynamic team and contribute to the success of our customer service operations.



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