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Front Desk Ambassador

2 months ago

Sharjah, Sharjah, United Arab Emirates MARRIOTT International Full time
Job Summary

We are seeking a highly skilled and courteous Front Desk Ambassador to join our team at Marriott International. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities:
  • Guest Welcome and Check-in: Greet guests warmly and efficiently, ensuring a smooth and welcoming check-in process.
  • Reservation Management: Manage reservations and waiting lists, providing accurate information and updates to guests.
  • Guest Assistance: Escort guests to their assigned dining or bar areas, provide menus, and announce wait staff names.
  • Departure Greeting: Greet guests upon their departure, ensuring a positive final impression.
  • Communication: Coordinate with wait staff to provide available seating options and maintain a clean reception area.
  • Special Requests: Cater to guests requiring extra attention, such as children or elderly guests.
  • Phone and Email Management: Answer incoming calls and address customer queries in a professional and courteous manner.
  • Team Collaboration: Assist wait staff as needed, ensuring seamless communication and a positive guest experience.

Requirements: To be successful in this role, you will possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will be a team player, with a strong focus on providing exceptional guest service.